Monterey Wine Country Waterpark Holidays

We loved that this place, had everything we needed. The pillows and comforter so soft. Wasn't expecting an extra bathroom in the living room, which was great! Beautiful place. So cozy. Owner answered right away for any question or help we needed. Neighbors were so friendly. For sure we will come back when we return to Van Nuys.

This hotel is definitely showing its age. When we arrived after a long, delayed flight, our reservation (which we thought would have two queen beds for four adults) was instead in a room with two small doubles—and the beds were extremely uncomfortable. On top of that, there was no hot water. We were then moved to another room with hot water, but it was wheelchair-accessible. While accessible rooms are important, it wasn’t suitable for our needs—the closet was too low to hang long dresses we needed for our event, and the space itself felt dark and basement-like, with no natural light. At that point, we were exhausted and didn’t ask to be moved again. As Hilton Gold Members, this was disappointing. However, the next morning, Eugene at the front desk completely turned things around. He went above and beyond to move us to the 17th floor, where the hotel is in the process of remodeling. The queen beds there were much more comfortable, and the refreshed rooms made a huge difference. Honestly, Eugene saved our trip—his professionalism and care stood out. TL;DR: the property is old and many rooms really show it, but the remodeled rooms on the 17th floor are excellent. If you stay here, I highly recommend requesting one of those. Service can make all the difference, and thanks to Eugene, ours ended on a high note.

I had an incredible experience at this hotel. Firstly, the service from the staff is amazing; the valley at the door help with your bags, all the way to packing them in/out of the car, the receptionists are very friendly and accommodating. The hotel room itself was huge, had a very cute balcony, and the views were amazing. You could see the city, mountains and the ocean. It was very clean and comfortable, including the hotel robe. The pool was nice and warm and clean every day. Very walkable to the pier and shops around Santa Monica. If I come back, this is definitely the hotel I would choose again.

This is my fourth or fifth time staying here. I love the hotel. It’s everything that I love about Southern California: walkable, oceanfront, marina view, trendy restaurants, and people watching. I’m from here so it says a lot that I choose to stay here instead of with my parents.

Beds were good altough the bed covers were stained everything else was good.

Favorite hotel in LA.

Perfect place to enjoy

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

We were very happy with our room. Very clean and well decorated. Had a great view of the Hollywood sign from our window. The diner attached is wonderful. The food was excellent and service was outstanding. A bit pricey but so is everything in the area. The valet was fantastic. We used the service several times and he was pleasant and accommodating every time. The hotel doesn’t service the room while you are there which is fine with us. Towels and other necessities are readily available from the front desk anytime of day.

We loved that this place, had everything we needed. The pillows and comforter so soft. Wasn't expecting an extra bathroom in the living room, which was great! Beautiful place. So cozy. Owner answered right away for any question or help we needed. Neighbors were so friendly. For sure we will come back when we return to Van Nuys.

Positives: Overall room was clean and bed was comfy. Shower was nice and hot. No air con but there is a fan. Negatives: Pictures are quite different to the room in real life, they look a lot nicer/edited, the pictures just seem a lot more glamorous so I wouldn't expect too much. There were nultiple bugs in the shower and toilet. One of the locks on the door didn't work but luckily there was a chain lock too.