Gstaad - Saanen Waterpark Holidays

Отель так себе пойдёт , возле окна столько окурки от сигарет ужас, шумо изоляция низкая, в ресепшен была женщина русскоговорящая очень неприятно шустрая, завтрак прекрасный, снова бы не остановился бы в этом отеле, персонал в ресепшен нужно подтянуть в лучшую сторону.

Staff were very engaging and friendly

Location, great size room

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

I must say reading some reviews I was apprehensive about this hotel however all that went away the minute we stepped in. FYI they charge 100 CHF a day deposit which you get back end of your stay and they take this immediately at check in. You also get charged city tax around 25CHF at the end of your trip. The hotel staff and location are amazing. The staff are so good they helped me out with everything I asked and our room was spotless. The location is fantastic just mins away from the station and central to restaurants and shopping centres. Yes there is noise at night from people partying but theres a rooftop bar above you and bars outside too so why are people surprised by this lol. We had that one night until 1am but it was expected and that's fine. Overall great hotel lovely staff fantastic location and I can definitely say I will 100% return to this hotel again. Thank you Hotel Astoria!!❤️

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

Everything was amazing! The food was delicious I never had a meal that wasn’t short of excellent. The hotel was clean, beautiful and relaxing with all the fire places. The staff couldn’t have been nicer. Every one was friendly but the Chef who makes the best omelette was so spot. The head manager Natelie was super friendly and accommodated my every need. Selma salhi Was one of the best servers I ever had. This place is truly a 10 out 10. I’ll be back next Winter with my family!