Caribbean Waterpark Holidays

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Very good hotel

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

The staff is very welcoming, easy to book restaurants. Family friendly, I came with my mom very recently and had an amazing experience. Enjoyed to food, the pool was very clean and nice. Obviously it was the time of year for sargassum so the beach wasn't swimmable but they clean it day and night it seems like so it wasn't too bad. Would definitely recommend.

Very good hotel

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.