Broke Fordwich Waterpark Holidays

The staff was kind and helpful, the room and property were clean, it was quiet for the most part - we can’t control our hotel neighbors lol, but overall it was exactly what I would’ve liked at a hotel. The buffet breakfast was worth it. The location was excellent for lots of travel options. Very walkable to most places.

Stayed here before and they are still maintaining their excellent standards. Very well located right beside darling harbour. Enjoyed the free upgrade to the penthouse. Much appreciated.

My fault for trusting the hotel chain without viewing photos. This was far below my expectations, near enough to me booking elsewhere.

Very disappointing and unprofessional experience. I arrived at the hotel at around 7:00 PM, only to be told that my room was still not ready and needed to be cleaned. I was advised that it would likely not be available until around 9:00 PM. The staff apologised and offered me a meal while I waited, which I appreciated, but having to wait until 9 PM for a hotel room is simply not acceptable. Once I finally got into the room, everything initially seemed fine. However, the complimentary wine that was advertised as part of the stay was nowhere to be found, and no one mentioned or provided it. More concerningly, I found hairs in the bathtub, which made me question how thoroughly the room had actually been cleaned, especially considering the two-hour delay was supposedly because the room was being prepared. Overall, the experience fell well below what I would expect from a hotel of this standard. Very disappointing.

Stayed here before and they are still maintaining their excellent standards. Very well located right beside darling harbour. Enjoyed the free upgrade to the penthouse. Much appreciated.

The staff was kind and helpful, the room and property were clean, it was quiet for the most part - we can’t control our hotel neighbors lol, but overall it was exactly what I would’ve liked at a hotel. The buffet breakfast was worth it. The location was excellent for lots of travel options. Very walkable to most places.

Room was a good size, clean and comfortable. Its not luxury accommodation, but its certainly not a dump and more that satisfied us for 3 days in central Sydney. Brilliant location next to the QVC. If you want somewhere safe, clean and comfortable and don't require 5 star luxury then this is the place. I would happily stay here again.