Isla del Puerto Waterpark Holidays

I liked the location and the room itself was fine. My only complaint was the hotel had an offputting scent (wet carpet/wet dog). I can't really describe it and it unfortunately made my stay less enjoyable.

We originally booked one of the cheap rooms. But I couldn’t get over the style discrepancy. So I decided to upgrade to a red premium rooms as a surprise for my partner. Unfortunately, when I arrived, they didn’t have any knowledge of my room upgrade. We walked into the original room instead of the surprise. When we went back down to alert them to the error, I found out they’d given my room to someone else!! And after blaming Expedia for the error, they weren’t terribly apologetic or helpful. My surprise was ruined…. Which really bummed me out. But they gave us a comprable room and we made the best of it. The blue room was beautiful—we loved it. And the vibe of the hotel grew on me throughout our stay. It’s kinda dated and shabby. A lot of the art isn’t good. But it’s got CHARACTER! Being there feels like a fever dream-from the crowd to the improv jazz upstairs, it’s a vibe. A totally unique experience. So in the end I was happy. But they DO need to work on a few things—the bathroom near the pool had no toilet paper or seat covers. When I’m paying over $1K per night, I expect more. The service wasn’t particularly friendly or helpful. We never knew what the WiFi was, nor did anyone tell us how to find the pool and the jazz. The place smells like an eccentric old man, and kinda feels like that too. It’s not for everyone. But if you’re looking for a romantic hidden gem and like an out-of-the-box experience, this might be it!

Cool vibe, with live music every night. Still very quiet rooms. Handy location. Great staff

Beautiful property, wonderful staff, comfortable beds, pillows, bedding. Great views of the ocean. Loved our stay!

Beautiful property, wonderful staff, comfortable beds, pillows, bedding. Great views of the ocean. Loved our stay!

Eveyrhing was perfect! I love staying at 1 hotel

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

Nice and clean but noise from outside. Good breakfast.

Loved having a balcony

The hotel was spotless and the staff were very nice. When we arrived there was a woman screaming in the lobby. Additionally the gym was new yet had a must order and down in the basement. It was called a spa yet not a spa. Breakfast beautiful and delicious as was the night lounge upstairs

I was genuinely surprised how nice this place was. 100% will stay here again : ). Not the biggest fan of the deposit BUT as long as you don’t do anything out of the ordinary totally worth it

The room were bigger than I thought and the options of coffe were delicious.

I liked the location and the room itself was fine. My only complaint was the hotel had an offputting scent (wet carpet/wet dog). I can't really describe it and it unfortunately made my stay less enjoyable.