West Kissimmee Waterpark Holidays

I would have given 5 stars, but my room had very dirty floors that clearly had not been mopped, though we wore socks and did not mind much. I also experienced a credit card error when I was charged for breakfast, even though I had chosen the breakfast option on my Expedia reservation; I reviewed my credit card transactions and had to ask the manager for a refund. While the staff was friendly and provided excellent customer service, I did not enjoy the breakfast restaurant—the eggs were undercooked, my request for scrambled eggs resulted in an omelet, and overall, I cannot recommend it. The pizza restaurant was the best dining option during our stay. Many restaurants and the arcade game room were closed, and transportation is inconvenient because the shuttle only runs every 20 minutes, which made it tough with a 2-year-old. This may not be an issue for those without young children, but for our family, the high resort fee and these inconveniences mean we will not be returning. There are better hotels available.

I would have given 5 stars, but my room had very dirty floors that clearly had not been mopped, though we wore socks and did not mind much. I also experienced a credit card error when I was charged for breakfast, even though I had chosen the breakfast option on my Expedia reservation; I reviewed my credit card transactions and had to ask the manager for a refund. While the staff was friendly and provided excellent customer service, I did not enjoy the breakfast restaurant—the eggs were undercooked, my request for scrambled eggs resulted in an omelet, and overall, I cannot recommend it. The pizza restaurant was the best dining option during our stay. Many restaurants and the arcade game room were closed, and transportation is inconvenient because the shuttle only runs every 20 minutes, which made it tough with a 2-year-old. This may not be an issue for those without young children, but for our family, the high resort fee and these inconveniences mean we will not be returning. There are better hotels available.