South Rim Waterpark Holidays

Large contemporary rooms with comfy beds. Nice and quiet in the room. Fairly long line to check in. Requested the balance for the two rooms to be charged on a different credit card than what was used to initially book the room. Not sure the front desk person understood what we were asking. Then, later discovered from housekeeping they had one room checking out one day earlier than the other room, which was incorrect. Both rooms had been booked for the same time period. Had to go to the front desk and find out why they did that. The front desk person had to call someone. He said it had been done by his manager? I think it was done by the front desk person who checked us in. Fortunately he was able to resolve the issue by revising the checkout date.

We appreciated that the valet service was complimentary; however, we would have preferred free self-parking (you have to pay to self park). Each time we wanted to go somewhere, we had to wait for the valet to retrieve our vehicle, which added unnecessary waiting time to our day. We stayed for two nights. On the first night, the TV remote was not working, and unfortunately it could not be fixed that evening. The staff did address the issue the following day. The pool area was clean, well-maintained, and enjoyable. However, for a tower of this size, the pool seemed somewhat small and could have been larger to better accommodate guests.

Very clean unit, just as pictures show. Very quiet facility. About 15 min away from the strip. Very friendly staff

Every time ac went on, it rattled all night. There are missing/broken grouts between the tiles in bathroom, and upper part of headboard was partially detached. 3 restaurants we tried had good price but we would not go back. Maybe our expectation was too high.

It’s great! Comes with free valet!

Every time ac went on, it rattled all night. There are missing/broken grouts between the tiles in bathroom, and upper part of headboard was partially detached. 3 restaurants we tried had good price but we would not go back. Maybe our expectation was too high.

Excellent food selections at restaurants and bars. Great pool! No end need to leave resort.

Found ice bucket bag with melted ice from previous guest. One of the sinks was cracked. Living room couch smells horrible.

Found ice bucket bag with melted ice from previous guest. One of the sinks was cracked. Living room couch smells horrible.

Best hotel in Vegas and I’ve stayed at them all.

Every time ac went on, it rattled all night. There are missing/broken grouts between the tiles in bathroom, and upper part of headboard was partially detached. 3 restaurants we tried had good price but we would not go back. Maybe our expectation was too high.

Nice and clean -little small -could use a microwave otherwise good for the price and location and purpose ! Passing thru -only needed a shower n sleep -

It’s a great experience!!!

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.