Vembanad Island Ski Holidays

Clean room ,easy check in. However they did not honor free breakfast included with expedia booking,saying that it has to be purchased separately. Misleading as I booked the hotel because of breakfast included option as I prefer easy mornings.

If you’re looking for the Relais & Chateau experience you won’t find it here. The hotel falls far short of all my previous R&C stays around the world. The hotel is generally a bit tatty and could use full redecoration. There are other issues too, like electric sockets that are loose in the wall, or that don’t work. We had several problems with our room, which were resolved but shouldn’t have happened in the first place. The restaurant service was very slow; dishes come out of the kitchen seemingly at random and we were left to wait over 40 minutes for tea and coffee at breakfast one morning. There is definitely a lack of attention to detail that I’d expect from a Relais & Chateau property. Away from the restaurant the service was ok, quite good in some cases but nobody went the extra mile as we experienced in other 5-star hotels across Kerala. One final point: the whole property felt really soulless with no atmosphere. I really wanted to like this hotel but unfortunately that wasn’t to be the case.

Everything about Ginger House Museum is wonderful. The staff are amazing, the rooms are spectacular and they make you feel so welcome and at home.

Pool & Staff were good

Epic breakfast buffet! Surprising only that there was no S Indian coffee offered in the breakfast. A measure of the western client focus? Rooms were great and nice views of the city and backwaters. Very helpful staff.

Excellent stay

If you’re looking for the Relais & Chateau experience you won’t find it here. The hotel falls far short of all my previous R&C stays around the world. The hotel is generally a bit tatty and could use full redecoration. There are other issues too, like electric sockets that are loose in the wall, or that don’t work. We had several problems with our room, which were resolved but shouldn’t have happened in the first place. The restaurant service was very slow; dishes come out of the kitchen seemingly at random and we were left to wait over 40 minutes for tea and coffee at breakfast one morning. There is definitely a lack of attention to detail that I’d expect from a Relais & Chateau property. Away from the restaurant the service was ok, quite good in some cases but nobody went the extra mile as we experienced in other 5-star hotels across Kerala. One final point: the whole property felt really soulless with no atmosphere. I really wanted to like this hotel but unfortunately that wasn’t to be the case.

Everything about Ginger House Museum is wonderful. The staff are amazing, the rooms are spectacular and they make you feel so welcome and at home.