Kakuuto Ski Holidays

Had to wait while they get our room ready. After half hour waiting, get to the room and there is pubic hair on the sheets (have pics to prove it). Called front desk asked them to get us another room. Their solution was to just change the sheets. I said if the sheets weren’t clean what makes you think the rest of the room is clean. They begrudgingly agreed to get us another room. They did not offer an apology or offer any restitution. We are so disappointed in this place, we have stayed at this hotel many times before and have not any issues like this. Afterwards the front desk gave us ugly looks. We will not be staying at this hotel again.

I love it

The elevators were not working during the time of the visit, so that was a struggle

.The staff is nice, the rooms are clean, and it's a very quiet place. The only issue for me is that some of the furniture is starting to look old. Other than that, this has been the place where we have stayed for the last six years, visiting two to three times a year.

The staff at the front door were amazing Noa and the other man on the 15 were so helpful grate costumer service food was good and room was clean and a great place to stay thank you

The property was not impressive. I enjoyed the restaurants and the bars, but the room and the front desk service was not what I expected. I thought being a Conrad would be an upgrade from the Hilton. But the service and amenities associated with the hotel brand was just bleh. I also had food and beverage credit, but it was limited to certain restaurants like the more expensive ones. Since I checked in at 2am I had to go to the lobby bar at 11am to use my $25 bar credit. And the second credit was not reflected on my bill. But the front desk was so slow I just wanted to leave.

I love it

Room was clean and air conditioning worked well, but the building was overall a little run down. Not very many amenities but it’s what you would expect for the price. Overall a great place to stay for a low price! Close to Union Station!

Ice machine has a water dispenser next to it!