Kennet & Avon Canal Trail Scuba Diving Holidays

Amazing staff and cozy rooms. Bathroom was a bit small.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Gr8 experience overall ,well maintained property, friendly & helpful staff , excellent breakfast spread. Had a good time .

This property blew our minds! The staff were all wonderful. The decor was just stunning! And overall it was a wonderful experience. Will definitely be staying there again the next time we are in London and plan to stay at their other locations around Europe.

Fantastic location and great staff. Wonderful facilities

Fantastic location and great staff. Wonderful facilities

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Gr8 experience overall ,well maintained property, friendly & helpful staff , excellent breakfast spread. Had a good time .

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

Beautifully renovated hotel Nice gardens But management needs improvement - sheets are not changed timely even if requested only pillow cover changed Room not vacuumed Vacuum left in corridor Ordered coffee and waited 30 minutes and even though I asked twice it was not ready - I finally gave up

The location is excellent--right in Trafalgar Square, so walking to theater and National Museums literally steps away. I did get stuck in the shower (the door wouldn't open and I had to get maintenance to get me out, but the issue was resolved quickly and our room changed). Overall, convenient to everything and it was great to stay at Page 8.

Always an excellent stay. Wouldn’t stay anywhere else in the Capital

Amazing staff and service! Loved it! Rooms were specious and beautiful, lobby and restaurants were always filled with fresh flowers, so gorgeous! Thank you for the best stay in London!

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.