Vietnam National Village for Ethnic Culture and Tourism Scuba Diving Holidays

Not much around the property. It would be nice if there was a store, park, or a walking trail for the guests to enjoy. You will always need an Uber/lyft to leave or return to property (shuttle is available, when it’s available).

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Best hotel in Hanoi Old quarter

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Best hotel in Hanoi. The hotel is truly amazing and service is the best we have ever received from a hotel anywhere in the world. The team work together to deliver true excellence in everything they do. They really focus on everything possible, even the smallest things to make the stay wonderful. The location is perfect within the Old Quarter, everything within walking distance but also not in the middle of too much chaos. We highly recommend staying here if you visit.

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Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Best hotel in Hanoi Old quarter

The room was comfortable, looked just like the pictures. Very clean and comfortable. The ladies at the front desk were super nice! Helped me with laundry request, change the date of the reservation and printing boarding passes. My only issue that i had is that breakfast is at a nearby place but food was not being replenished and also the bakery items had some growth inside. So we decided not to have breakfast for the remaining of the days

Best hotel in Hanoi Old quarter

Family room is clean and spacious.