Northern Vietnam Scuba Diving Holidays

Fantastic staff and good breakfast. The location is perfect. Is it spotless? No. But if you want a "white glove" level of clean, go somewhere else and pay 5x the price. For a solid, well-located stay that won't break the bank, this is it.

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

Nice staff good service

Awesome location and fantastic rooms, but the absolute stars of this place are the staff. They were unbelievably kind and helpful. When we accidentally left an item behind on the way to the airport, they contacted us immediately and arranged to have it brought to us at the airport. Exceptional service. Thank you so much.

Friendly and helpful staff. Beautiful rooftop bar!

It’s truly a great hotel to stay at. Clean and friendly customer service.

The hotel staff were very friendly and helpful. I appreciated their hospitality. The building was a bit old and looked a bit worn. However, the location was excellent. The staff were very friendly and made me feel very welcome.

The receptionist with the glasses was very cute and very helpful

room was clean, bed was comfortable. The elevators were quite small. The gym and spa were closed when we checked them out. Not so important but would have helped ease out the jet lag. Breakfast menu is ok.

Room upkeep could be improved. Staff extremely helpful and friendly.

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

Superb location, amazing professional staff, delicious breakfast.