Gstaad - Saanen Scuba Diving Holidays

Had trouble adjusting the thermostat in the room

Great staff; clean room; excellent location; room was decent size but even with the window open and fan blowing, was quite warm for mid October. Very firm mattress.

Amazing room! Great breakfast and wonderful late night bar! Centrally located on the lake..

Check in process was slow.

I wish I knew the closest train was out of service before booking. I loved the hotel and the nearby walks/hikes, but it takes an hour to get to town. They have a replacement bus service (two separate buses) to the next closest station. Those buses only run from 6:20am to midnight. This is rough for some travellers. It is also hard to figure out how to get there at first. Our map took us to the bottom of the mountain at the back side instead of the front, and we had to hike up with our stuff. Avoid the tram - take the nearest train to Schweighof train station then catch the two busses near (EV1 or EV2)z Do not book this place if you have an early morning or late night planned - you will be paying too much money in taxis. Overall the location is beautiful, and we loved our stay. I just can’t stress enough how the location is quite tough for a person who is not familiar with the area and the transit. Avoid Apple & Google maps and rely on the Zurich metro website. We spent a lot of time in the hotel as it was harder to get and stay in town for long periods. If you love to come & go from town and eat out for every meal, avoid staying here. The hotel food is extremely pricy. You need to make grocery runs and take back food as there are no other close options.

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

Clean room staff are helpful and amenities are great as well overall fantastic service and location

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.