Pottuvil Division 2 Scuba Diving Holidays

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

We had an amazing 2 day stay. Place was gorgeous, with 5 star rooms and service. Food was also great with more options than you could think of. If you’re looking for extra activities, there is a spa and a list of water activities to do at the beach or on the river. Definitely recommend

Nice clean quiet hotel with beautiful views of nature and beachside pool and clean private beach and small gym. The rooms (villas) are big specious and clean with many toiletries and bath towels and coffee and tea etc. there is plenty of walking space within the hotel to enjoy a nature trail type walk with surrounding trees. Also the buffet breakfast and dinner is reasonable with good selection of food on offer. Finally the staff are really helpful and friendly and always there to help. Had a great stay and made my holiday to SL enjoyable with typical Sri Lankan hospitality.

The hotel is very nice and room very good tbh all cinnamon hotels are very good standard and during our holiday we stayed in 4 of their properties. The only reason for low score is due to additional charges for our room. I made a mistake when I booked and did not add my husband to the booking (even though charge for room is same for 1 or 4 people) the hotel charged me $50 per night to add my husbands name to the room ( the room charge was only $80 per night) this seems extortionate charge for an amendment to the name on the booking especially as the room cost is not much more per night. So please double check your booking before going, if I had spotted the mistake 2 days before arriving then there would not have been additional charge. This really tainted our stay and was very upsetting as there seemed no real reason to charge this amount

Only one major issue. The first night of my stay the hotel moved housekeeping staff into the room above me late at night. The banging and the noise was ridiculous and when I went to the front desk at around 11:00 p.m. there was nobody there, no night staff. Hotel shouldn't be putting staff in the same quarters as paying customers.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

We had an amazing 2 day stay. Place was gorgeous, with 5 star rooms and service. Food was also great with more options than you could think of. If you’re looking for extra activities, there is a spa and a list of water activities to do at the beach or on the river. Definitely recommend

Nice clean quiet hotel with beautiful views of nature and beachside pool and clean private beach and small gym. The rooms (villas) are big specious and clean with many toiletries and bath towels and coffee and tea etc. there is plenty of walking space within the hotel to enjoy a nature trail type walk with surrounding trees. Also the buffet breakfast and dinner is reasonable with good selection of food on offer. Finally the staff are really helpful and friendly and always there to help. Had a great stay and made my holiday to SL enjoyable with typical Sri Lankan hospitality.