The Tweed Pet-friendly Holidays

This is such an amazing find. Our usual stays weren’t available so after several searches we found Pacific Views Resort. What a find. Great value, such beautifully maintained and presented accomodation overlooking the ocean and a 3-5 min walk from the best village centre with bars, cafes, restaurants and an IGA, bakery etc. we will most definitely be back. There is also a cafe just below the hotel which was amazing. And if you have serious food allergies, it’s fully able to accomodate.

The adevExtremely Disappointing Stay – Would Not Recommend Our experience with this accommodation was terrible from the beginning. Firstly, one of the front door keys kept jamming in the lock, and it took us around half an hour just to get the door open and gain access to the property. This was incredibly frustrating and completely unacceptable. The check-in and key collection process was also extremely inconvenient and, in my opinion, not properly or clearly advertised on the Expedia listing. We had to travel to a separate location just to pick up the key, then pay for an Uber back to the accommodation. At checkout, we had to do the same thing again — catch another Uber just to return the key. The whole process was an absolute mission and made what should have been a simple check-in and checkout unnecessarily stressful, time-consuming and expensive. On top of that, the hairdryer in the bathroom was practically useless because the nozzle did not even fit properly, making it difficult to use.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

The following were excellent: -Qstay staff very friendly and professional -Location right in the middle of Surfers with shops right outside the door -Easy parking -Nice view of the beach The following feedback was provided: -Kitchen and laundry cabinets were water damaged and require replacement due to mould -Ensuite unusable due to low hot water pressure -There was caked silicone applied around the ensuite toilet base which was an offputting brown / yellow colour. -Both shower recesses contained black mould which would be easy for housekeeping to remove -Wifi low speeds -The office to collect the keys from is very hard to find -AC units caked in dust as hadn't been cleaned.

it is a great hotel , the staff is friendly! i have a great time in that hotel!

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

The adevExtremely Disappointing Stay – Would Not Recommend Our experience with this accommodation was terrible from the beginning. Firstly, one of the front door keys kept jamming in the lock, and it took us around half an hour just to get the door open and gain access to the property. This was incredibly frustrating and completely unacceptable. The check-in and key collection process was also extremely inconvenient and, in my opinion, not properly or clearly advertised on the Expedia listing. We had to travel to a separate location just to pick up the key, then pay for an Uber back to the accommodation. At checkout, we had to do the same thing again — catch another Uber just to return the key. The whole process was an absolute mission and made what should have been a simple check-in and checkout unnecessarily stressful, time-consuming and expensive. On top of that, the hairdryer in the bathroom was practically useless because the nozzle did not even fit properly, making it difficult to use.