Isle Royale Mountain Holidays

Excellent hotel amenities.....everything great and the cost was 50% of high priced big name hotels in SM & BH.

Hotel was clean, super comfortable and very spacious! Really glad I chose to spend my money here and not some fancier hotel (with a much smaller room). Very comfortable place to "live" out of for a week. Felt like home.

This is one of the best hotels I’ve ever stayed in! First off the price is phenomenal for the location. A mere three minutes walk from Times Square, great place to be close to all areas! Subway station nearby! Staff were lovely and available at all hours for anything you need! It’s family friendly and the room was brilliant with everything you need!

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

Excellent location, close to broadways shows, restaurants, and metro. the rooms were pristine and bed was comfortable and the ambiance serene. The staff was friendly and the buffet breakfast had a variety of options.

Amazing location. The staff was extremely friendly.

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Lovely room, excellent condition, altho somewhat dated. Front desk understaffed and pf little assistance.

My stay at The Colony Palms had some highlights aesthetically, but overall the service and experience did not live up to expectations...especially given the price point. At check-in, the staff wasn’t very informative about the amenities or property layout. We were offered a welcome drink, which was a nice touch in theory, but the glasses weren’t clean, so we didn’t actually get to enjoy it until later in the evening. The biggest disappointment was the pool service. It consistently took about 25 minutes to get drinks from the bar, and there was no staff bringing orders to guests. This happened multiple times. On top of that, there were no chairs available for me and my boyfriend either morning because they were all claimed by around 8 a.m., which made it difficult to enjoy the main amenity we were looking forward to. Pool towels ran out by 12 when we got to the pool, so we didn't get towel right away either. There wasnt even a lot of people in the pool area for it to seem overwhelming for the staff. Food quality was also underwhelming. While staff were passing out popsicles poolside, they only made it to about a quarter of the guests, which felt inconsistent and poorly managed. Overall, the property itself is beautiful, but for the price, the service fell short. Between the slow pool service, lack of seating, and uneven hospitality, the experience felt overpriced and not worth the cost. I wouldn’t return unless there were major improvements to service and guest experience.

A fun vibe with lots of extra activities offered. Kings Highway breakfast was delicious and morning grab and go coffee was fast and good!

Excellent hotel amenities.....everything great and the cost was 50% of high priced big name hotels in SM & BH.

Hotel was clean, super comfortable and very spacious! Really glad I chose to spend my money here and not some fancier hotel (with a much smaller room). Very comfortable place to "live" out of for a week. Felt like home.

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.