Peninsular Malaysia Mountain Holidays

The hotel is luxurious. Perfectly captures the colonial vibe. The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot points were not granted after checking with the front desk 3 times. And it’s still been 1 month now. On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront. Great hotel, not so great staff.

More than met every expectation. Luxury for the discerning, not for those looking to flash their cash. Our marina view room was large, exceedingly comfortable and well equipped, with 2 wardrobes, huge bed, tables, chairs, two wash basins, rainfall shower and separate bath. Pool and beach areas absolutely superb and we never had a problem finding loungers. Complimentary snacks and refreshments offered around the pool during the afternoon. Restaurants offered wide range of local and ‘international’ dishes, everything you could wish for so long as you’re not ridiculously fussy…but even if you were I wouldn’t be surprised if the excellent staff tried to accommodate you as best they could. Location is peaceful but within a short grab/taxi ride of everything.

Nice spacious room, good food and very friendly and accommodating staff. We loved our stay there!

Amazing kind staff, food is phenomenal and the rooms are very clean.

Resort is well maintained and all the staff are friendly and helpful. Would definitely go back.

The hotel is luxurious. Perfectly captures the colonial vibe. The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot points were not granted after checking with the front desk 3 times. And it’s still been 1 month now. On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront. Great hotel, not so great staff.

More than met every expectation. Luxury for the discerning, not for those looking to flash their cash. Our marina view room was large, exceedingly comfortable and well equipped, with 2 wardrobes, huge bed, tables, chairs, two wash basins, rainfall shower and separate bath. Pool and beach areas absolutely superb and we never had a problem finding loungers. Complimentary snacks and refreshments offered around the pool during the afternoon. Restaurants offered wide range of local and ‘international’ dishes, everything you could wish for so long as you’re not ridiculously fussy…but even if you were I wouldn’t be surprised if the excellent staff tried to accommodate you as best they could. Location is peaceful but within a short grab/taxi ride of everything.

Amazing kind staff, food is phenomenal and the rooms are very clean.