Ebbsfleet Mountain Holidays

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.

Great hotel. Excellent service

Property is located in central London. Close to Victoria station - 15 min walk and close to lots of significant historical buildings and places. Arrived - staff were very welcoming. Had contacted hotel in advance and asked to be allocated a quiet room which they had done at back of building. Hotel / room / bed were nice. Lovely welcome note from team which was nice. Stayed for a work event so didn’t utilise bar or dining. Good shower. This overall is a good hotel. It’s safe and well located and great staff. I was however underwhelmed with it and the room based on cost and star ratings - carpet was stained and bathroom was small. But these are minor things. Bed / bathroom clean. Checkout was good. I think I would try somewhere else next time. But if you have to be in the Victoria area then it’s a good shout.

Thank you so much for checking us in early. It meant everything! The breakfast buffet had so many options and we had a great night sleep. Thanks again!

Location can’t be any better and the hotel is really nice. The room was nicely appointed and elegant. There was a big group of us that rented several rooms and we all had good things to say about the rooms and location. Regarding staff and service, I rated them 4 out of 5 stars. Two issues: we did not have an iron in the room, so I called reception and was told they would bring me one up right away. After ten minutes, no one showed up so I called again and they told me they were bring one up right away. Again, no one showed up. I finally went downstairs and had to ask for it and they gave me one. I don’t have a problem going downstairs and getting an item myself, what I didn’t like was being lied to and told it was being sent up, when it wasn’t. Just be honest. If irons are not allowed in the rooms, then a great alternative is handheld steamers for clothes. I’ve seen and used them at several nice hotels in Europe. The second issue we had was when the staff denied us entry to the hotel lounge with some takeaway food we had purchased at a nearby restaurant. This was late at night and decided we would enjoy our food in the lounge where the tables to eat are located. The front desk staff told us we had to eat outside of the hotel or in rooms. This was just wild; we couldn’t in our own hotel that has tables and chairs for their guest to eat at. It’s not fun and or convenient eating food in hotel rooms. It was too cold to wat outside. Fix these couple of issues to make it 5/5

The location was perfect for my needs, and I appreciated the hospitality. I’d definitely recommend this place to others and would stay again in the future.

Great hotel. Excellent service

Excellent service, exceptionally clean, great location

Very nice hotel! The outside is so London-ish which is what we were looking for. The staff was right there as we arrived to get luggage and guide us to the reception desk. Very easy check in. Rooms clean and ready on time. Hair dryer was great! Don't need to bring your own. Did not eat here. Wanted to experience other dining options in London. Picked this location because it was close to so many things that we could walk to and then take a bus to farther sites. Only negative was that we wanted to really immerse ourselves in London and though the outside in the Westminster area was that...inside the hotel was not that. Overall I would recommend this hotel. Great English Pub right around the corner!!!

The staff, the room snd bed comfort, couldn’t do enough for us.

Right in the heart of London!

Thank you so much for checking us in early. It meant everything! The breakfast buffet had so many options and we had a great night sleep. Thanks again!

Great hotel. Excellent service

Location can’t be any better and the hotel is really nice. The room was nicely appointed and elegant. There was a big group of us that rented several rooms and we all had good things to say about the rooms and location. Regarding staff and service, I rated them 4 out of 5 stars. Two issues: we did not have an iron in the room, so I called reception and was told they would bring me one up right away. After ten minutes, no one showed up so I called again and they told me they were bring one up right away. Again, no one showed up. I finally went downstairs and had to ask for it and they gave me one. I don’t have a problem going downstairs and getting an item myself, what I didn’t like was being lied to and told it was being sent up, when it wasn’t. Just be honest. If irons are not allowed in the rooms, then a great alternative is handheld steamers for clothes. I’ve seen and used them at several nice hotels in Europe. The second issue we had was when the staff denied us entry to the hotel lounge with some takeaway food we had purchased at a nearby restaurant. This was late at night and decided we would enjoy our food in the lounge where the tables to eat are located. The front desk staff told us we had to eat outside of the hotel or in rooms. This was just wild; we couldn’t in our own hotel that has tables and chairs for their guest to eat at. It’s not fun and or convenient eating food in hotel rooms. It was too cold to wat outside. Fix these couple of issues to make it 5/5