Outer Boroughs Mountain Holidays

My room was incredibly dusty and looked as if it had never been vacuumed. Did not feel like a 4 star hotel.

Great location. Close to excellent shopping and restaurants. Easy walk to Flatiron and Chelsea. The hotel is undergoing a renovation so make sure to ask how that might impact your experience.

Everything was amazing! Luis & David were true gentlemen !

You couldn’t find a better place to stay in mid-town. Close to everything and a lovely hotel. Quiet, elegant, great service. We have stayed here several times and it never disappoints. Great restaurants and sites in walking distance too.

Very clean and staff was very helpful

The Service and Ambiance was one of kind!

All staff we came into contact with from front desk to housekeeping to breakfast/happy hour to doormen were super attentive, very friendly and seemed to sincerely see us. The happy hour/dinner and breakfast provided surprisingly good food, lots of variety and very generous pours! Sonia was a standout and we looked forward to seeing her each evening. Beds and bedding very comfortable. Room nicely appointed and clean.

I was pretty surprised how quickly this place has gone downhill in just the last 12-18 months given it’s still a relatively new property.

Everything very good

Housekeeping needs to do a better job. I stayed for 6 nights, and they never gave me more toilet paper. By my last day, I was lucky not to run out! Lackluster cleaning job, hair still on sink upon my return, dust rag left on desk. Pillows are too soft and flat, so I asked for two more one evening upon my return at the front desk. I was flatly told, "no- housekeeping were gone for the night". I mean, what does it take housekeeping to get me two pillows? Also, on a previous stay, they used to offer a full breakfast buffet, with eggs, bacon, etc.... but now it is just cold continental breakfast buffet. They do offer entrees, but the omelet was lackluster and very overpriced. Better to go to the bodega around the corner for a omelet twice as good for less than half the price.

Very nice and clean!!!