Montenegro Mountain Holidays

We stayed at the Regent Porto Montenegro for 10 nights in August 2026. First for the pros… great hotel location and amenities. Breakfast was great and the rooms and pool area were amazing. Really clean and high quality BUT, the main con, the service was not a 5* luxury hotel experience. Service was horrendous. 10% service charge is added on to everything you buy from food and drinks to massage etc. usually I wouldn’t have any issues with this, but when the staff treat you like you are a burden to serve and come across like they actually dislike you, you begrudge paying for the automatic service charge. Perhaps that is why the service is so bad, as there is no incentive for the staff to provide good service. E.g. sitting around the pool, we were never once approached as to whether we would like to have a drink, you literally have to get up and search for a pool attendant to order, then on most occasions you can’t find someone, so you have to walk to the bar and carry your drinks back to your location. All to then have a 10% service charge added to your bill! it’s not just the pool area attendants, the reception and concierge staff are equally unfriendly. One British family were refused to be provided with their hotel bill midway through their stay to check the charges and told that it’s too early from them to look at their bill and they should address it at checkout! Brits seemed to be treated very differently to other nationalities, which was awful to see! Won’t return

We stayed at the Regent Porto Montenegro for 10 nights in August 2026. First for the pros… great hotel location and amenities. Breakfast was great and the rooms and pool area were amazing. Really clean and high quality BUT, the main con, the service was not a 5* luxury hotel experience. Service was horrendous. 10% service charge is added on to everything you buy from food and drinks to massage etc. usually I wouldn’t have any issues with this, but when the staff treat you like you are a burden to serve and come across like they actually dislike you, you begrudge paying for the automatic service charge. Perhaps that is why the service is so bad, as there is no incentive for the staff to provide good service. E.g. sitting around the pool, we were never once approached as to whether we would like to have a drink, you literally have to get up and search for a pool attendant to order, then on most occasions you can’t find someone, so you have to walk to the bar and carry your drinks back to your location. All to then have a 10% service charge added to your bill! it’s not just the pool area attendants, the reception and concierge staff are equally unfriendly. One British family were refused to be provided with their hotel bill midway through their stay to check the charges and told that it’s too early from them to look at their bill and they should address it at checkout! Brits seemed to be treated very differently to other nationalities, which was awful to see! Won’t return

We stayed at the Regent Porto Montenegro for 10 nights in August 2026. First for the pros… great hotel location and amenities. Breakfast was great and the rooms and pool area were amazing. Really clean and high quality BUT, the main con, the service was not a 5* luxury hotel experience. Service was horrendous. 10% service charge is added on to everything you buy from food and drinks to massage etc. usually I wouldn’t have any issues with this, but when the staff treat you like you are a burden to serve and come across like they actually dislike you, you begrudge paying for the automatic service charge. Perhaps that is why the service is so bad, as there is no incentive for the staff to provide good service. E.g. sitting around the pool, we were never once approached as to whether we would like to have a drink, you literally have to get up and search for a pool attendant to order, then on most occasions you can’t find someone, so you have to walk to the bar and carry your drinks back to your location. All to then have a 10% service charge added to your bill! it’s not just the pool area attendants, the reception and concierge staff are equally unfriendly. One British family were refused to be provided with their hotel bill midway through their stay to check the charges and told that it’s too early from them to look at their bill and they should address it at checkout! Brits seemed to be treated very differently to other nationalities, which was awful to see! Won’t return