Riau Islands Mountain Holidays

My second time staying at Asialink, location wise is very convenient, with 10mins journey to most of the tourist spots. Excellence service from every staff

Great place , fantastic ocean view. Easy access to pools , water sport facilities, dining, masssage. Friendly staffs. Also included day to city is also convenient and easy to do.

slightly dated facilities and food was sub par. going anywhere out of the resort requires a 30 minute drive on average. overall decent for a short stay but nothing too fancy. montigo resort was next door (about 10 min drive) which was good so we could visit their beach club and other facilities easily.

Good resort, limited dining options. Room service extremely poor. To get drinking water glasses takes 1 hour. Eminently provided in Room inadequate. No slippers, glasses plates etc. the so hipped free fridge option doesn’t hold any standard drink. All local drinks. The duty Manager Me. Yurri is very helpful and gives a lot of respect

Love the pool. And children are given candy floss upon check in and activity books.

Clean and staff is courteous

Good resort, limited dining options. Room service extremely poor. To get drinking water glasses takes 1 hour. Eminently provided in Room inadequate. No slippers, glasses plates etc. the so hipped free fridge option doesn’t hold any standard drink. All local drinks. The duty Manager Me. Yurri is very helpful and gives a lot of respect

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.