Volakas Mountain Holidays

Everything was Fabulous No complaints at all

The restaurant for both breakfast and I had dinner there was excellent!

For the cost, this hotel was a significant disappointment. There simply is not enough on offer to justify the sky high prices charged. The hotel is not by the sea, does not have a significant restaurant and the rooms were very minimalist, too few drawers and an open wardrobe. The bathroom was just about ok, but the shower was disappointing and the towels just not big enough. And we had a junior suite which comes with free alcohol, but soft drinks including, initially, water were chargeable! This changed, however, and small bottles of water were left by the bedside each evening. The bed had a 4 poster frame which attempted to suggest something, but manifestly failed. The mattress lay on a rather dirty base which was wider than the mattress so showed its stains for all to see. There was a gap at the head of the bed so the pillows fell into it. All in all, had it been half price, you’d just about accept it on the basis that it was still 25% too expensive but that’s the way these days. As a friend who stayed with us there commented, “it’s a 3 star hotel charging 6 star prices!” Breakfast was nice and the staff also made great efforts but this alone is simply not enough to make this the 5 star hotel it prices itself as.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

The restaurant for both breakfast and I had dinner there was excellent!

The hotel was very sensually located and well maintained. We had an issue with the air-conditioning the first night, and decided to call the front desk on the second night. When we called reception to ask about the air conditioning, within a few minutes, they had sent somebody upstairs to address the issue. Super responsive and helpful. Highly recommend.