Plum Island Mountain Holidays

Surpassed our expectations! Location, comfort, amenities all good. Garage parking quite convenient. Recommended!

First time in NYC so we don’t have anything to compare it to but the customer service was 10/10. Everyone from front desk staff to housekeepers were so kind. The facility and rooms were so clean. They offered laundry service at a very reasonable rate, much cheaper than LaundryHeap and other laundry services. We always felt safe walking to and from subway even later in the evening. We booked the king room with a terrace and the view was awesome! Truly enjoyed our stay and will be back in the spring with our daughters!

Property is in a reasonably safe neighborhood, reasonably clean, a little outdated with loose fixtures and broken coffee maker but I wasn't there for the amenities, I was there to have a place to lay my head and that's what it provided at a reasonable cost

Great location and the rooms are immaculate. On my many stays, this is the first time a doorman greeted me upon arriving and leaving the hotel( he recognized me throughout my stay). My only suggestions is that staff should greet and acknowledge guest coming and going. Read up on The Ritz Carlton customer service philosophy. I still fully recommend The Lombardy.

Loved the cleanliness and the city views from up high were very good. Location excellent. The only downside is that it didn’t really feel like a hotel. It had a small bar, restaurant etc but no real feeling of a ‘centre’. Wasn’t a problem for us, but if you want somewhere with a bit more soul then look elsewhere

Staff was exceptionally nice and helpful.