East Midlands Mountain Holidays

The Cleveland Residences, above all else, was a wonderful location. Easy access to the market as well as to the Underground made it an excellent stay. The size of the room for 4 people worked out just fine. Our bed was broken and we needed to create a make shift support. But other than that, no complaints. It was overall a solid stay.

Location was fantastic. Walking distance to Earls Ct station. Amenities in room were very nice too. Stove,oven,frig freezer,dishwasher and clothes washer and dryer. My only complaint was the cleanliness of the room. Linens were stained, as was the sofa arms. Vents and switches were dirty too. The wallpaper and floors looked worn and in need of refinishing. Prevoius holes from old window treatments need filling. Staff was friendly and accommodating. Especially Michael the door man. He was very good! Regarless of my complaints, due to the location and price, I WOULD stay here again, bringing my own linens and Clorox wipes for cleaning. This place could be top notch with some refreshing and updating.

What a gem! Conveniently located, steps from the museum and the staff was great!. The room was well appointed and breakfast was delicious. Sebastian checked us in and was very welcoming and attentive. Five stars!!

Absolutely amazing hotel, clean and staff amazing, breakfast lovely even tho i didnt realise included so great bouns. Definitely book again

For London the room size was huge! Location is quiet and a quick 7min walk to South Kensington station which has both the Piccadilly and District/Central tube lines. Booked the room with a sofa bed and had more than enough room! Wifi was great, thankfully the a/c worked well as it was a heatwave! If you don’t need to be in the hustle and bustle and don’t mind a quick walk to the trains and high street it’s perfect!

The size of the hotel and cleanliness was amazing! However we had issues throughout our stay with the washing machine breaking while our clothes were inside, the AC shutting off every hour and our key cards kept no longer working. The hotel staff was really helpful in giving other options to help everything not working.

Great place to stay! Centrally located! Very friendly staff!

I love this place. Perfect location,incredibly helpful staff and having a kitchen is priceless.

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included. Overall a very positive stay, just a few areas to look into: - Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number? - soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*. - Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins. - The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it. *possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a "waterfall".

Good service, clean, safe, they need only to upgrade the breakfast a bit.

Room was spacious with decent coffee and tea appliances. Room was tidy and clean. Reception staff could’ve been friendlier. Decent breakfast.