Kraków-Częstochowa Upland Mountain Holidays

All staff brilliant, especially the ladies who serviced the room clean tidy excellent stay

The rooms were very clean, and the staff was very polite, but to call it a five-star hotel, I think is stretching the point. It's more like 4.5 stars. It doesn't quite come off as a five-star hotel. Location was good, but several little things didn't work out for us. For example, we couldn't get into our room because the card didn't work. When they fixed that and gave us a key and a card, it still didn't work. It was little things like that that didn't live up to the hype. We had an issue with the car on arrival. The manager was very helpful and gave us a free ride back to the airport when we left.

The room was spotless. The location, very central and walkable. I slept well. The only drawback was related to the location of my room--it was adjacent to the busy reception office. However, two doors separated me from it and the room itself was relatively quiet.

Hotel was amazing, excellent location right on the main square. Rooms are lovely, clean, tidy, Really comfortable. Staff are really attentive. Breakfast was fine. Always enough choice to eat and fresh. Would definitely come back.

Beautiful old building, completely refurbished and modernised about 2 years ago. Excellent location on the edge of the old town and right in front of the main railway station and the main shopping mall.

The rooms were very clean, and the staff was very polite, but to call it a five-star hotel, I think is stretching the point. It's more like 4.5 stars. It doesn't quite come off as a five-star hotel. Location was good, but several little things didn't work out for us. For example, we couldn't get into our room because the card didn't work. When they fixed that and gave us a key and a card, it still didn't work. It was little things like that that didn't live up to the hype. We had an issue with the car on arrival. The manager was very helpful and gave us a free ride back to the airport when we left.

Second stay here and will definitely return. The breakfast is exceptional and everything about the rooms and location is perfect.

Good location. Very clean and stylish hotel. Very friendly and helpful staff.