Calanca Valley Mountain Holidays

What stood out for me in staying at CitizensM was the excellent, and very helpful staff. Rooms were very clean. My only minor complaint was the very small sink outside the shower and toilet. I would definitely stay here again.

Great location, friendly staff, close to lake and shopping and restaurants. A bit dated rooms and furniture but clean.

The breakfast was great and the reception, lounge and corridors were lovely. Unfortunately the room let the hotel down. It was very large but there were stains on the sofa and side chair, black mould around the bathroom window and a bath with a pull across shower curtain which was grubby at the bottom where it sat in the bath. The woodwork round the door was also badly in need of redoing. The bathroom was tired and needed updating. The bath towels were also small and quite worn. The bed was good and the sheets clean though

Beautiful hotel in a central location. Comfortable bed, quiet, nice shower, spacious bathroom, and a small balcony. Breakfast was included and it was excellent. Made to order eggs/omelettes, smoked salmon, fruit, coffee, and pastries. Very close to main attractions and transportation. Highly recommend!

Nice tradition in the Bahnhofstrasse,

Everything is fantastic. It is a little bit far away to the city. Walking less than 10 minutes and taking three stops of train, you are right at the center of the city. Highly recommended.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

Staff are very good but amenities are not 5 star

Nice tradition in the Bahnhofstrasse,

Great location, friendly staff, close to lake and shopping and restaurants. A bit dated rooms and furniture but clean.

Rooms were huge, we had a ton of space. They offer US and EU plugs in the room, huge bathroom with a giant soaking tub, comfortable beds, the windows open all the way so you can air out the room and it’s nice at night. Friendly staff, beautiful courtyard. Breakfast in the morning was great, they had American style bacon and mimosas for free. Very convenient area, walkable to major areas of the city and lots of shopping. Would definitely stay here again.