Bay of Kiel Mountain Holidays

the room was very clean and comfortable

Staff was awesome and helpful

Clean room, fun view, lovely pool area, food was great.

Very pleasant - gorgeous staff.

Everything was clean and staff was nice.

Everything was clean and staff was nice.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Beautiful property, staff were very helpful and friendly. Great amenities.

The room could have been cleaned better, you can tell they don’t clean behind the doors in the bathroom. The hallway rug had not been vacuum cleaned for the four nights we stayed.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

the room was very clean and comfortable

Clean room, fun view, lovely pool area, food was great.

Very pleasant - gorgeous staff.