Amazon Jungle Mountain Holidays

Our stay was okay. We planned on swimming, but the pools were closed for construction. I suggest the hotel build an indoor pool for guests in the winter time.

This is one of the best hotels I’ve ever stayed in! First off the price is phenomenal for the location. A mere three minutes walk from Times Square, great place to be close to all areas! Subway station nearby! Staff were lovely and available at all hours for anything you need! It’s family friendly and the room was brilliant with everything you need!

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

Let me start with that the property is beautiful.restaurants were INCREDIBLE! Staff was very friendly and genuinely helpful. It was unfortunate that my room wasn’t cleaned properly (Toilet. Dirty bed sheets) upon arrival. Called front desk. They came to clean. Bathroom continued to smell like smoke the entire time (I was in a non smoking room).

Great location, clean, courteous staff, breakfast buffet had lots of options. Would definately stay again.

Let me start with that the property is beautiful.restaurants were INCREDIBLE! Staff was very friendly and genuinely helpful. It was unfortunate that my room wasn’t cleaned properly (Toilet. Dirty bed sheets) upon arrival. Called front desk. They came to clean. Bathroom continued to smell like smoke the entire time (I was in a non smoking room).

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

Amazing location. The staff was extremely friendly.

Lovely room, excellent condition, altho somewhat dated. Front desk understaffed and pf little assistance.

My stay at The Colony Palms had some highlights aesthetically, but overall the service and experience did not live up to expectations...especially given the price point. At check-in, the staff wasn’t very informative about the amenities or property layout. We were offered a welcome drink, which was a nice touch in theory, but the glasses weren’t clean, so we didn’t actually get to enjoy it until later in the evening. The biggest disappointment was the pool service. It consistently took about 25 minutes to get drinks from the bar, and there was no staff bringing orders to guests. This happened multiple times. On top of that, there were no chairs available for me and my boyfriend either morning because they were all claimed by around 8 a.m., which made it difficult to enjoy the main amenity we were looking forward to. Pool towels ran out by 12 when we got to the pool, so we didn't get towel right away either. There wasnt even a lot of people in the pool area for it to seem overwhelming for the staff. Food quality was also underwhelming. While staff were passing out popsicles poolside, they only made it to about a quarter of the guests, which felt inconsistent and poorly managed. Overall, the property itself is beautiful, but for the price, the service fell short. Between the slow pool service, lack of seating, and uneven hospitality, the experience felt overpriced and not worth the cost. I wouldn’t return unless there were major improvements to service and guest experience.

A fun vibe with lots of extra activities offered. Kings Highway breakfast was delicious and morning grab and go coffee was fast and good!

All around like shops, restaurants

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

Amazing location. The staff was extremely friendly.