West London Luxury Holidays

I chose to stay at this hotel because it was close to the airport, but I completely regret that decision. I don’t believe the room was truly clean. There was a lot of dust, the furniture was old, and the mini fridge didn’t work. That was especially disappointing because the weather was extremely hot, and I couldn’t keep my drinks cold. The housekeeping was not thorough. There wasn’t even any soap in the bathroom, so I had to buy my own. I had already informed the staff about the broken mini fridge, but nothing was done to fix it. From my experience, the hotel staff didn’t seem interested in solving problems or making guests feel cared for. The bath towels were very small and of poor quality. They didn’t seem fresh, and I honestly questioned whether the towels and even the bed sheets were being changed properly. The breakfast was just okay. I only had it for three days because it was exactly the same every morning. It became very boring, and some of the food simply didn’t taste good. Overall, I was very disappointed with my stay and would not choose this hotel again.

Staff were helpful but very busy and there were some delays in them dealing with requests at breakfast

Had a wonderful time , would definitely recommend this hotel to others!!

Location staff and service

Staff were helpful but very busy and there were some delays in them dealing with requests at breakfast