Ford Island Cheap Holidays

Lig

Everything was perfect! Thank you to the Marbella Team, our stay was excellent. We enjoyed everything Mākaha valley had to offer. Especially the amazing sunsets! 10/10 would recommend

Our stay was extremely frustrating, especially traveling with two young children. During our stay, the hotel lost electricity, and we ended up waiting over an hour just to get an elevator. Trying to manage luggage and two kids in that situation was incredibly difficult and stressful. When we finally got access to the luggage bins and started putting our luggage in them, the workers told us that we should have never done that. If guests aren’t supposed to use the bins or handle their luggage that way during an outage, there should have been clear communication and staff assistance available—especially when families are already struggling to navigate the hotel without power. I understand that power outages can happen and may be outside of the hotel’s control, but the way the situation was handled and the lack of communication from staff made an already difficult situation much worse. Traveling with children is stressful enough without being left waiting for over an hour and then being reprimanded for trying to manage our own luggage. I expected much better communication, assistance, and customer service from a hotel in Hawaii.

Great place. Love it every time I stay here

Everything was perfect! Thank you to the Marbella Team, our stay was excellent. We enjoyed everything Mākaha valley had to offer. Especially the amazing sunsets! 10/10 would recommend

Property, service, restaurants and facilities were great. Our bed however, was terrible. Very uncomfortable during a 10 day stay.

Our stay was extremely frustrating, especially traveling with two young children. During our stay, the hotel lost electricity, and we ended up waiting over an hour just to get an elevator. Trying to manage luggage and two kids in that situation was incredibly difficult and stressful. When we finally got access to the luggage bins and started putting our luggage in them, the workers told us that we should have never done that. If guests aren’t supposed to use the bins or handle their luggage that way during an outage, there should have been clear communication and staff assistance available—especially when families are already struggling to navigate the hotel without power. I understand that power outages can happen and may be outside of the hotel’s control, but the way the situation was handled and the lack of communication from staff made an already difficult situation much worse. Traveling with children is stressful enough without being left waiting for over an hour and then being reprimanded for trying to manage our own luggage. I expected much better communication, assistance, and customer service from a hotel in Hawaii.