Caribbean Casino Holidays

The resort was lovely. Food was okay. There were a few pleasant and personable staff. Most staff seems to be unhappy or without personality. We stayed at the. adults part and it seemed less lively than the family side. Music was more upbeat and the vibes at Barcelo Bavaro Palace was wonderful . Loved the train for travelling between resorts. Had one driver who was full of energy and always had music playing. Our premium swim up room was wonderful but walls are thin as our neighbors almost ruined our travel being loud and sounding that they were remodeling furniture all day and night. The cleaning staff was friendly but did not come all at once for everything but would come in multiple time during the day and into evening and night. That was inconvience. They seemed to communicate with one another hollering which was annoying. For this resort having so much, it definitely could use some improvements in customer service. This resort definitely has potential.

Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!

everything was excellent!! specifically the amazing staff. they made our experience amazing and treated us like royalty. Specifically Victor from the lobby, he is amazing. We will definitely be coming back!

loved our stay at Elegance..plan on going back..it was definitely Paradise..

Toom was Great Amenities Good Staff Fantastic Could improve Food

Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!

The room was fabulous. They upgraded us to a suite because there was construction. The canned water that they handed out complementary was lousy. They need better, complementary water. Including a shower cap would be really nice in the rooms. Very comfortable bed wonderful pillows.

The resort was lovely. Food was okay. There were a few pleasant and personable staff. Most staff seems to be unhappy or without personality. We stayed at the. adults part and it seemed less lively than the family side. Music was more upbeat and the vibes at Barcelo Bavaro Palace was wonderful . Loved the train for travelling between resorts. Had one driver who was full of energy and always had music playing. Our premium swim up room was wonderful but walls are thin as our neighbors almost ruined our travel being loud and sounding that they were remodeling furniture all day and night. The cleaning staff was friendly but did not come all at once for everything but would come in multiple time during the day and into evening and night. That was inconvience. They seemed to communicate with one another hollering which was annoying. For this resort having so much, it definitely could use some improvements in customer service. This resort definitely has potential.

Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!

everything was excellent!! specifically the amazing staff. they made our experience amazing and treated us like royalty. Specifically Victor from the lobby, he is amazing. We will definitely be coming back!