Europe Casino Holidays

We stayed here for one night due to our flight to Vancouver being cancelled, and we were pleasantly surprised by how nice the hotel is compared to similar-level hotels in France or Italy. From the shuttle bus to the reception and restaurant, the service was outstanding. The room was clean, spacious, tidy, and very comfortable. Highly recommended!

Great room and view.

The hotel were very helpful in meeting our needs. The room was very comfortable and clean, housekeeping staff were very diligent. All hotel staff were smiling, professional, diligent and extremely helpful. Lovely sea view and the pools were kept very clean. Would highly recommend.

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

High quality convenient hotel for business travelers

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

High quality convenient hotel for business travelers

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

The hotel were very helpful in meeting our needs. The room was very comfortable and clean, housekeeping staff were very diligent. All hotel staff were smiling, professional, diligent and extremely helpful. Lovely sea view and the pools were kept very clean. Would highly recommend.

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.