Pulau Indah Adventure Holidays

Apartment, not hotell.

Turned up at the property and the manager told me that there was a power failure and the room wasn’t fit for stay. He offered to give me a much cheaper room in another building across the road that had one room instead of 2. I refused and it was a big hassle to find another room last minute at 8pm at night. I strongly do not reccomend staying here unless you want to face uncertainty of turning up to your accommodation and being told it is unfit for stay. The manager’s name was super unhelpful. Didn’t turn up it person but rang me on WhatsApp when I was in the lobby to share the bad news.

Amazing location, very friendly and responsive people. Close to transport links and the vibrant Bukit bintang area. Definitely going back

Hotel and staff were excellent. I went for an evening meal and mentioned l had a cough and cold. Within a minute the staff brought me a pot of lemon tea , which was much appreciated

Pool and location were good. Some amenities were not working and never got resolved throughout our stay

Staff are excellent. Location is great. It is dated and needs significant renovation

Unfortunately we had a rather disappointing stay mainly due to the challenges with such long wait times for the lifts - we often had to wait 20+ mins - and noise throughout the night mainly from outside as the hotel is located in such a busy area. I had been concerned about the outside noise prior to booking and had requested a room on a higher level but this wasn't accommodated neither was the request that we have our combined group (which was over 3 rooms) to be on similar floors - made even more frustrating by the lift issue. Despite flagging a number of times prior to check-in there was no communication that as we had different room types they would be on different floors, which had we been made aware prior would have been helpful. The images of the view from the pool is also misleading if staying in the older tower as the view of the Petronas towers from the pool, the main reason for booking this property was completely blocked by the new tower.

We had a very enjoyable stay. The bed was very comfortable and the views were absolutely stunning. The apartment itself was beautiful, spacious, and well designed. There are a few areas that could be improved. The check-in process was quite confusing, and the instructions for accessing the hotel were not very clear, especially upon arrival. There was also a sewer smell coming from the bathrooms during our stay (probably because it’s a new building). Overall, a lovely property with amazing views and a beautiful apartment.