OCT East Water Park Adventure Holidays

Upon arrival, we were disappointed that none of the hotel staff at the reception desk spoke Cantonese nor English. We resorted to voice translation on the phone, which was very inconvenient. Our reservation clearly indicated 3 adults, and housekeeping arrived with a rollaway cot bed; however, the cot was hard and squeaky. The reservation also indicated special refreshments for this room rate and nothing was provided except for a few cans of soda in the fridge. We were disappointed based on their advertisement and what was actually provided.

This hotel made our anniversary unforgettable! The staff greeted us warmly, and our room had soft lights, a cozy bed, and a balcony with a lovely view.

Very modern , clean , different restaurants and warm atmosphere

The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.

Room clean, staff friendly

Room clean, staff friendly

Unparalleled service

The hotel is rather dated. the rooms are very big and comfortable. However, communication is a problem, the concierge service is dismal; while the desk was manned, most of the staff were not able to provide useful or helpful information when we asked for help.

This hotel made our anniversary unforgettable! The staff greeted us warmly, and our room had soft lights, a cozy bed, and a balcony with a lovely view.

Very modern , clean , different restaurants and warm atmosphere