Mexico and Central America Adventure Holidays

room was clean and resort employees are very friendly and helpful

Everything was great.

My “average” rating is mainly due to two specific situations we experienced during our stay. 1. We requested three times that a “Happy Birthday” sign be placed in the room, as we were celebrating our daughter’s birthday. Each time we were told it would be done “right away,” but it was never placed. 2. Due to our reservation and being Expedia VIP members, we were told we would receive an amenity the day after our arrival. This amenity never arrived, even after mentioning it to the hotel staff. Overall, we found the hotel to be good: the facilities were clean, the food was nice, and the room was comfortable. However, these two issues did affect our experience, especially because we felt they were not given importance since it was a celebration for a young child.

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Accomodations were great. The Conceirge, Tony was AMAZING...all of the staff were great...the food was mediocre in my opinion but other than that, I would definitely go again. The time share presentation was amazing although I didn't purchased but the gifts were nice!

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

This is our second time this year staying at Secrets Puerto Los Cabos - it's the first time I've ever wanted to return to the same hotel again, so that says a lot! Both visits we had a swimout room - but to be honest, the pool wasn't very busy and we barely used our swimout! We find the food at the restaurants to be very good, especially compared to other Mexican all inclusives we have experienced. It's not an amazing gourmet experience, but there's lot's of selection, it's well done, and we were very pleased with all of our meals (appies, mains, desserts, included). The staff are friendly and courteous, and overall, we really do enjoy this resort and would love to come back again. I've recommended it already to friends and family. The location is easy, a short taxi ride into San Jose del Cabo (a great little town/city!) or places such as Flora Farms as a destination.

Accomodations were great. The Conceirge, Tony was AMAZING...all of the staff were great...the food was mediocre in my opinion but other than that, I would definitely go again. The time share presentation was amazing although I didn't purchased but the gifts were nice!

My “average” rating is mainly due to two specific situations we experienced during our stay. 1. We requested three times that a “Happy Birthday” sign be placed in the room, as we were celebrating our daughter’s birthday. Each time we were told it would be done “right away,” but it was never placed. 2. Due to our reservation and being Expedia VIP members, we were told we would receive an amenity the day after our arrival. This amenity never arrived, even after mentioning it to the hotel staff. Overall, we found the hotel to be good: the facilities were clean, the food was nice, and the room was comfortable. However, these two issues did affect our experience, especially because we felt they were not given importance since it was a celebration for a young child.

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.