Mexico and Central America Adventure Holidays

Everything was wonderful, definitely recommend !

Resort was wonderful... a couple of downfalls.... everything shuts down I think around 10 P.M., so if you like to hang out at night this is not the place, It didn't bother us as much as we had a balcony to hang out if we weren't ready for bed.... another thing that almost ruined our stay, the staff/ concierge are really pushy about selling/pushing a timeshare type thing they've got going on, every time we walked to the lobby or walked around in general we always had someone stops us to talk to us about it, even tho we expressed we weren't interested, but they would proceed to ask us" but why not", literally would waste a good 15 mins every time someone approached us.... but once we told our concierge we were not interested, our concierge was not interested in being helpful. Food was great, entertainment was wonderful, but other than those 2 things, we had a wonderful time.... would we be go back? NO, I don't like the "selling a product" multiple times a day. every time I saw a staff member walk up to us, I dreaded talking them.

I love the social aspect of the main pool and all the activities that are happening each day

We enjoy the place with my family and friends, and the staff are hospitable and I enjoy celebrating my 50th bday.

Everything was walkable. Need ice machines.

The staff in the restaurants, bellboys, etc. were very kind and attentive. The thermostat in my room went out, someone immediately came to fix it, but when I returned to my room, the new thermostat had shorted and my room was full of smoke and smelled like an electrical fire. I called the desk, told them what I found and asked for another room. The man said that they'd need to see if they could fix it. I explained that there was no way I was staying there since the smoke was burning my eyes, etc. A very nice gentleman came up, called someone and confirmed that I will need a new room. I waited in the hall for about an hour (until 11pm) until someone came to show me to my new room. The next morning, I saw there was nothing in the mini fridge, no beach towels (my other room came with 2), and no robe and slippers. I called the desk and was told they'd come with the water for the fridge, that this room does not come with a robe or slippers, and that I would need to go to the lobby (which is quite a walk away), ask for a card that I have to then exchange for towels. I explained how my room got switched and that these amenities came with my other room. The lady said I was downgraded and that was that. The lobby wouldn't give me new cards for towels since I never had a card to begin with! It took over 3 hours and constant explaining of the smoke in the room, etc. for them to believe that I just wanted the amenities I paid for returned to me. Communication was poor.

Everything was walkable. Need ice machines.

Really enjoyed staying here. Great rooms, great ambiance, friendly staff.