National Capital Region Adventure Holidays

Needs fan in the bathroom, floor way too sliperry

The service and the atmosphere at the club lounge

This unplanned trip to the Philippines—my first in almost four decades—brought me to this hotel because of its proximity to Asian Hospital, and it turned out to be an excellent choice. I travel frequently and stay in many properties worldwide, yet the hospitality here stands out for its genuine care and consistency. From the moment I notified the hotel of my late arrival, the service was exceptional. I was met at the airport, assisted with luggage, guided through the check-in process, and welcomed at the Executive Lounge with sincere warmth after a 25-hour journey. Throughout my stay, every department—concierge, security, lounge, dining, housekeeping, transportation, and management—has demonstrated remarkable attentiveness. Staff remembered my preferences, noticed when I hadn’t eaten, checked on my well-being, and even helped me when I felt unwell. The breakfast and dinner teams worked seamlessly during busy periods, always with professionalism and kindness. Housekeeping added thoughtful touches that made my room feel like home. Even when small issues arose, management resolved them promptly and with care, turning potential frustrations into positive experiences. Staying for more than 45 days could have been challenging, but the warmth, consistency, and dedication of the entire team made me feel safe, welcomed, and genuinely cared for. I am deeply grateful for the exceptional service and hospitality I experienced throughout my stay.

Had a great view and was well appointed. Breakfast is very good, many nationalities dishes. Very pleasant & helpful staff, esp. at breakfast. A lady named Jun I think made me coffee the way I like it in the morning without me asking her. + Looks deserted at street level, but a very nice mall 150 yds West. I was there for a month. Whatever wasn't working was fixed very quickly. Loved the international market in the basement floor. My gripes are minor. The pool was large and very clean, but no jacuzzi. $10 to use the fitness room didn't sit well, its hard enough to get motivated, lol. No bowls in the kitchen? It was a very comfortable and relaxing place.

Everything is exceptional

Had a great view and was well appointed. Breakfast is very good, many nationalities dishes. Very pleasant & helpful staff, esp. at breakfast. A lady named Jun I think made me coffee the way I like it in the morning without me asking her. + Looks deserted at street level, but a very nice mall 150 yds West. I was there for a month. Whatever wasn't working was fixed very quickly. Loved the international market in the basement floor. My gripes are minor. The pool was large and very clean, but no jacuzzi. $10 to use the fitness room didn't sit well, its hard enough to get motivated, lol. No bowls in the kitchen? It was a very comfortable and relaxing place.

The service and the atmosphere at the club lounge

Everything is exceptional

Excellent service by Savoy staff! Love the ambience & everyone was friendly. Will definitely keep coming back!

The service and the atmosphere at the club lounge

The operational service needs a total rethink. Queues for reception could be eliminated if the systems were simply upgraded and staff trained to manage priorities. Frustratingly slow service is a theme in the Philippines, lagging behind international standards, and it must be improved to enhance the experience of guests.