New England Adventure Holidays

clean and size of the room.

This hotel had clean, comfortable rooms and the staff was great to work with. The hotel is convenient when walking to Penn Station.

Love to the room, it was perfect for what we needed. Excellent service and excellent location. We will definitely stay here again.

Great staff---super nice/very helpful! Lovely hotel in a great location. Good WIFI connection.

Housekeeping didn’t clean room 3 of our 5 days there when we didn't get out in the mornings. We requested service after noon, but it never happened those days. So get out of the room before 9 and you might not have this issue. No views from this property. Lots of rooms with a dark view to other interior room windows. We were lucky to get moved to outward looking windows but only because the hotel wasn't full.

Great location but they have no concierge , and for the price you will think they would. Rooms are small

Very friendly and attentive staff

Overall, my husband & I enjoyed our stay at the Raffles -- but we weren't thrilled with the level of service we received. Specifically: - We checked in late (~11pm) due to a train delay, and the front desk informed us that our "butler" would reach out the next morning to introduce various services, etc. That never happened, which was disappointing because butler service is a Raffles staple that we were looking forward to experiencing. - Upon getting to our room, which was otherwise lovely, it became clear that the touchscreen-enabled lighting system had malfunctioned. This meant we could only have ALL the lights in the room (+ bathroom) 100% on or 100% off -- no in-between (and no dimming, etc). I alerted the front desk immediately, who offered to send an engineer "within an hour or so" -- but at that point it was nearly 12am, and we were too exhausted to wait so we declined. No one ever followed up with us or offered a solution to the issue, which grew increasingly annoying throughout our stay (e.g., I had to use my phone light to use the bathroom at night because the only other option would have been to turn ALL of the lights on 100% (and wakeup my husband). The issue also extended to the "request service" vs. "privacy please" button, so we had no way of requesting (or denying) maid service. - My husband & I celebrated our anniversary on this trip, and I let the hotel know in advance (hoping for at least a card or little treat) -- but this went 100% unacknowleged.

Great! We love this place.

The balcony we got was a view of ugly dirty rooftops with air conditioners and nothing more than that.. I would love to give this property of five star review but the fact of the matter is the picture is make the rooms look much bigger than they are. It doesn't say much about the sink being in the middle of the room and not having an actual bathroom. The beds are extremely hard and the quarters are close. For a boutique hotel with somebody who's not picky about the beds and just wants to be in Little Italy I'm sure it's fine but for us it would not work but I'm extremely grateful that they gave us a refund despite the fact that it was a non-refundable booking. I also credit Expedia and our platinum membership for that. The front desk and the management was very helpful with that and I appreciated it very much. If not for that it would have ruined our whole trip cuz I was traveling with my mother and we have specific needs. So Props to them for that.

It was a great spot. Close to the subway which is incredible. Place was clean however we had two beds and both had sheets with small tears - not a big deal however kind of gross, they should replace their sheets. Great housekeeping. They stop serving food early though for nyc a minor inconvenience.