Middlesex County Adventure Holidays

The services are top tier Room is clean Staffs are nice and welcoming Riu Palace keeps the drinks coming and their guests entertained. I will definitely be back!!!

This review is not a reflection of the amazing staff, but of corporate decisions. Everyone I encountered was incredibly kind and welcoming. This is not a true adults-only resort. While there is an adults-only section, it is separated from the family side only by a lazy river. My room backed up to it, so I heard kids all day. All restaurants and shops are on the family side, so you will be dining around children. I love kids, but I choose adults-only resorts for a reason. I booked an oceanfront king suite but was placed in a pool-view room with two queens, visible mold in the bathroom, and construction above my room. I was told I’d be moved, but the new room was given away while I was on an excursion, leaving me to deal with construction noise for two days. I notified the resort ahead of time that I was celebrating my birthday, but there was no acknowledgment upon arrival. Security was also uncomfortable when returning with a guest, despite having a pass. The manager later apologized and ensured I received birthday treats before departure, which I appreciated. The staff truly shines—special thanks to Ms. Donna, Millicent, Mr. Heath, and the singer at the steakhouse. Great resort for families or reunions. If you want a true adults-only 5-star experience, I recommend Excellence Oyster Bay.

The staff, the daily cleanliness of the room

my family and I had a wonderful week here! We loved the food, the pool activities, how passionate the staff were and of course the lovely scenery & weather of jamaica!

The staff, the daily cleanliness of the room

This review is not a reflection of the amazing staff, but of corporate decisions. Everyone I encountered was incredibly kind and welcoming. This is not a true adults-only resort. While there is an adults-only section, it is separated from the family side only by a lazy river. My room backed up to it, so I heard kids all day. All restaurants and shops are on the family side, so you will be dining around children. I love kids, but I choose adults-only resorts for a reason. I booked an oceanfront king suite but was placed in a pool-view room with two queens, visible mold in the bathroom, and construction above my room. I was told I’d be moved, but the new room was given away while I was on an excursion, leaving me to deal with construction noise for two days. I notified the resort ahead of time that I was celebrating my birthday, but there was no acknowledgment upon arrival. Security was also uncomfortable when returning with a guest, despite having a pass. The manager later apologized and ensured I received birthday treats before departure, which I appreciated. The staff truly shines—special thanks to Ms. Donna, Millicent, Mr. Heath, and the singer at the steakhouse. Great resort for families or reunions. If you want a true adults-only 5-star experience, I recommend Excellence Oyster Bay.

1. Staff were extremely pushy about upgrading to signature level and completing their “surveys”. We were harassed daily by them about this 2. Food overall was terrible. Limited selection, challenging to get reservations. We were sick on multiple occasions from the food. 3. The pool was very cold. 4. Beach areas are not as advertised. 5. House keeping did just an OK job, multiple days they forgot to restock towels. We then waited 1+ hours for staff to deliver these. 6. Overall upkeep of resort buildings was poor.