Rainbow Stairs Adults Only Holidays

Hi Arrived in the hotel at 5 am, I asked for a half day early check in but was quoted a full day rate. They did offer me a 75% rate for a 9 am check in. I came back to the hotel around 8 am and asked if I was allowed in, the front desk crew has now changed and offered me a 50% day rate which I gladly accepted. After getting into my room, the front desk called me to rescind the 50% rate and changed it back to 75%. I was tired and did not want to complain too much I thought this was really not professional and customer oriented move.

我喜歡他們的服務，非常nice,非常舒服

Le palais restaurant isn’t what a Michelin 3 stars restaurant should be - out of items, no advanced notification of notable pre-order items, tables placed too close to each others, captain missing item ordered, argue with guest. Not a good experience for any restaurant let alone a highest Michelin rated establishment. What a shame this place awarded such pedigree. As for the hotel, room, and the restaurant, cheap materials thru out masked by dark ambient. Fake 5 stars. Do not recommend.

Hi Arrived in the hotel at 5 am, I asked for a half day early check in but was quoted a full day rate. They did offer me a 75% rate for a 9 am check in. I came back to the hotel around 8 am and asked if I was allowed in, the front desk crew has now changed and offered me a 50% day rate which I gladly accepted. After getting into my room, the front desk called me to rescind the 50% rate and changed it back to 75%. I was tired and did not want to complain too much I thought this was really not professional and customer oriented move.

Le palais restaurant isn’t what a Michelin 3 stars restaurant should be - out of items, no advanced notification of notable pre-order items, tables placed too close to each others, captain missing item ordered, argue with guest. Not a good experience for any restaurant let alone a highest Michelin rated establishment. What a shame this place awarded such pedigree. As for the hotel, room, and the restaurant, cheap materials thru out masked by dark ambient. Fake 5 stars. Do not recommend.