Yucatan Peninsula Adults Only Holidays

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially unusable for swimming. We understand the hotel cannot control nature, but there was also no functioning beach bar/service during our stay. Even if we wanted to stay on the beach beds and enjoy the sun, there was no one available to order drinks from. We were also surprised by how restrictive the hotel was for groups. All six of us were paying guests at Azulik, yet we could not gather at one of our villas and use its private pool because only the two guests registered to that villa were allowed. Finally, Azulik is advertised as adults-only, yet we saw children on the property and in the restaurants. We cannot confirm whether they were staying there, but this was not what we expected from an adults-only resort. Between the A/C, Wi-Fi, beach conditions, lack of beach service, and restrictive policies and awful staff treatment, the experience did not come close to justifying the price. We left after one night and cannot recommend Azulik.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially unusable for swimming. We understand the hotel cannot control nature, but there was also no functioning beach bar/service during our stay. Even if we wanted to stay on the beach beds and enjoy the sun, there was no one available to order drinks from. We were also surprised by how restrictive the hotel was for groups. All six of us were paying guests at Azulik, yet we could not gather at one of our villas and use its private pool because only the two guests registered to that villa were allowed. Finally, Azulik is advertised as adults-only, yet we saw children on the property and in the restaurants. We cannot confirm whether they were staying there, but this was not what we expected from an adults-only resort. Between the A/C, Wi-Fi, beach conditions, lack of beach service, and restrictive policies and awful staff treatment, the experience did not come close to justifying the price. We left after one night and cannot recommend Azulik.