Coles Adults Only Holidays

The property is excellent. Modern building and amenities. Room has a FULL kitchen and even a washer and dryer. The gym is large, clean and excellently stocked with modern equipment. The only note is to have better signage and communication when arriving to check in. It can be a bit confusing. The Kastle app is apparently not as necessary as the pre check-in instructions lead you to beleive.

I love staying at the Melrose when in DC. It is great location - right over the bridge from Georgetown - so walkable to all of Georgetown and also I can still run to the mall in the morning. Trader Joe's is nearby and other restaurant options. The decor is lovely and the rooms are spacious and have all that you need. All staff there have been friendly and help with unique requests. Gym is solid, too. Would highly recommend.

The property was very clean. The agents were helpful. On checking in, our room couch had a stain on it. We really didnt want to sit on it. We needed to call the desk to report the problem but i phone didn't work. We had to go to the desk to report the problem. They told us that the phone was hsving network problems but it was not fixed before we left. We also had a problem casting to the tv. We had to go down to the desk agent and report problem because our phone didn't work. Very disappointing stay.

Clean, confortable hotel

Loved access to bikes we biked the monuments in the morning and it was amazing!!

Only first day I noticed after showering that the water started leaking out of the shower causing a pool a of water. I notified the front desk immediately who then contacted maintenance to fix the shower leak. 24 hours later my shower was not fixed. I had to contact the front again to ask what is going on. They sent maintenance up to my room again to look at the leak. He came to look and didn’t return for an hour. I contacted the front again to ask what is going on which is when they offered to move me. I had to repack my things and move to another room which had a smell of mildew. I bought my own air freshener and left the patio door open because I was so tired of moving around. I was not compensated for the inconvenience at all. It was almost as if they just said ok well things happen which I totally understand but at the same time it’s about giving people outstanding customer service when running a business.

Beautiful property and view. Very attentive and helpful staff.

Erinn at check in was exceptionally friendly and accommodating

The hotel was really safe guarded, but when try to go out to get just burgers there were really sketchy people/animals that 1 was laying on the ground and another one was bothering the customers at the gas station! All the Uber drivers we used were in shock that we were even staying there they all said the same thing to NOT go out after dark. Just sad because the place was beautiful.

I love staying at the Melrose when in DC. It is great location - right over the bridge from Georgetown - so walkable to all of Georgetown and also I can still run to the mall in the morning. Trader Joe's is nearby and other restaurant options. The decor is lovely and the rooms are spacious and have all that you need. All staff there have been friendly and help with unique requests. Gym is solid, too. Would highly recommend.

Beautiful place! Amazing staff!