FAQs which will apply from 10 November 2021
What is Expedia Rewards?
Expedia Rewards is a more rewarding way to travel when you create an Account with Expedia. It is a free program available exclusively to Expedia customers that gives members lower prices on select hotels with Member Prices, points for savings on future eligible bookings and more perks when you travel. We're making some changes from 10 November 2021 to the program. You can read more about some of the key changes hereOpens in a new window.
How it works
- You will earn points when you book travel on eligible stays, car hire, activities, packages and flights. The more points you earn, the more you can use towards future redemption rewards.
- Expedia Rewards has 3 tiers: Blue, Silver, and Gold. The higher the level, the better the potential rewards - you can learn more about these benefits here.
Good to know
- You may earn credit-card rewards points as well as Expedia Rewards points on applicable bookings.
- When you book flights, you may still be able to earn your airline frequent-flyer points.
- For additional information, read Expedia Rewards Terms and Conditions.
Earn Expedia Rewards Points
To begin earning Expedia Rewards points, create a new account or sign in to your existing account before you book.
How it works
- Earn 1 point for every AU$1 you spend on eligible stays, car hire, activities, and packages.
Note: Silver members benefit from 1 bonus point per AU$1 spent and Gold members from 2 bonus points per AU$1 spent for these booking types.
- Earn 1 point for every AU$5 you spend on eligible flights (sorry, flights booked directly via an airline's website, even if your original flight search was conducted on Expedia.com.au, are not eligible).
Hot tip for bonus points: Book on our mobile app and earn double points! Book a VIP Access stay and earn triple the points.*
* Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.
Want to see how many points you earned for a booking? Just check your itinerary or hop over to your Account Activity page.
Examples on earning points
Your Trip | Price AUD | Base points | App bonus* | VIP Access bonus* | Silver bonus* | Gold bonus* | Max points earned | Max points value for use on Redemption Rewards (75 points = AU$1) |
---|---|---|---|---|---|---|---|---|
Eligible flight booking (All tiers) |
$300 |
60 |
60 |
- |
- |
- |
120 |
$1.60 |
Eligible package booking (Blue) |
$300 |
300 |
300 |
- |
- |
- |
600 |
$8.00 |
Eligible package booking (Silver) |
$300 |
300 |
300 |
- |
300 | - |
900 |
$12.00 |
Eligible package booking (Gold) |
$300 |
300 |
300 |
- |
- |
600 |
1,200 |
$16.00 |
Eligible hotel booking (Blue) |
$300 |
300 |
300 |
- |
- |
- |
600 |
$8.00 |
Eligible hotel booking (Silver) |
$300 |
300 |
300 |
- |
300 |
- |
900 |
$12.00 |
Eligible hotel booking (Gold) |
$300 |
300 |
300 |
- |
- |
600 |
1,200 |
$16.00 |
Eligible VIP Access booking (Blue) |
$300 |
300 |
300 |
600 |
- |
- |
1,200 |
$16.00 |
Eligible VIP Access booking (Silver) |
$300 |
300 |
300 |
600 |
300 |
- |
1,500 |
$20.00 |
Eligible VIP Access booking (Gold) |
$300 |
300 |
300 |
600 |
- |
600 |
1,800 |
$24.00 |
*Bonus Points are earned in addition to your base points.
How to use points
You've racked up points and want to use them – here's how that works:
- Sign in to your Expedia account.
- Search and select from eligible hotels, cars, or activities.
- Choose the Pay Now option before or at checkout.
- At checkout, look for the Use my points section under Payment.
- If you don't want to use all your points, enter the amount to use.
Good to know
- You can earn points for any eligible booking, regardless of the number of travellers.
- Points can't be transferred or redeemed for cash.
- Your points are not transferable to another Expedia Rewards member, but you can redeem them for eligible bookings in someone else's name.
- Your points cannot be used on Pay Later bookings.
- You can earn double points when you make an eligible booking with our mobile app*.
- You can sign in to view your points on the Expedia Rewards page.
- Points can only be redeemed on eligible hotels, cars and activities, and subject to availability and restrictions of the relevant travel supplier.
- To view your account activity and pending points, go to Expedia Rewards Activity page.
* Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.
Redeem your points for Reward Coupons
You can also redeem your points for a Flight + Hotel package coupon online in various increments (up to AU$400). The coupons can only be applied to eligible Pay Now bookings made online (“Reward Coupon”). Reward Coupons will be deposited to your Expedia Rewards account for future use. Once you have chosen your hotel and flight, select ‘Use a coupon, credit, or promotion code’ on the checkout page, and then select the Reward Coupon you wish to apply to your booking.
Good to know
- Customer service agents cannot apply your Reward Coupon to any bookings made over the phone or via email.
- Reward Coupons can be redeemed for eligible bookings that are booked within 12 months of the coupon's issuance.
- You cannot apply more than one Reward Coupon to a single eligible booking.
- Reward Coupons are non-transferable and non-refundable.
- The terms and conditions applicable to the Reward Coupon will be confirmed at the time of issuance.
- For further information on how the Reward Coupon works please click here.
View and claim missing Expedia Rewards points
You're booking travel, earning points, and on your way to saving cash – great news! If you want to view your balance or find out what to do if you think points might be missing, you're in the right place.
How to view your balance
- Sign inOpens in a new window
- Navigate to your account. That's where you'll see your points balance and progress toward the next membership tier.
How to claim missing points
Does your points balance seem off? Let's dig into that. First, know that there's a wait time between when you finish travelling and when your points show up in your Account Activity.
Here's when you should usually see your points:
- 30 days after completing your trip for eligible flights, Pay Now stays, packages, and activities
- 35 days after completing your trip for eligible Pay Later stays
- Up to 90 days after completing your trip for cars