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"We arrived at 11.0pm and the front door was closed and no staff available. The email that showed us how to get into the hotel and locate our room did not arrive until the following morning. We stayed 4 nights and the room was not refreshed at all during our stay. Whilst I understand that hoteliers need to control costs and I fully understand it is not necessary to clean or service a room every day, making sure that the rooms have enough dry towels, tea or coffee and bins are emptied must be the very least required "

"I stayed in a superior room for 3 nights and throughly enjoyed my stay. The hotel is adjacent to the railway station and an easy walk to the Old Town. Rugs Hotel was the perfect base for exploring Augsburg and beyond."

"Very convenient "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Clean but water didnt work for one day"

"Good"

"Very clean rooom"

"Wish there was access to a kettle for a warm drink in the evening"

"give the guests option to practically control the temperature in the rooms"