Zubara Holidays from AU$2,634

We booked several hotels for our stay in Dubai and used this hotel for the last night, booked 2 rooms but when we arrived for check in apparently only 1 was showing on their system. I then had to evidence my reservation so another room was booked for me. That wasnt pleasant. It wasn't a warm welcome or check in. Staff were professional but not friendly or nice so on that basis I didnt feel excited. I had to ask about events & facilities as this wasnt mentioned to me. I found that extremely odd considering it was quiet and not a single other customer was at check in or in the lounge area so they were not busy at all! Breakfast the next day was different. We had a host who kept coming over and checking on us, at one point I wanted to ask to leave us alone it was too much. I called to ask for late checkout and was told I would get a call back, I then waited 2 hours and then called again and was told yes until 4pm and theyre sorry this wasnt communicated. I called at 3.45 pm To ask for assistance with luggage and waited in my room rather than leaving my belongings. At 4.30 pm! I had a call asking if I wanted to extend my stay as I hadn't checked out, I explained ive been waiting for assistance with cases. The lack of communication really let it down, I wasnt happy at all. The pool was ok, nothing to shout about for this hotel for me sadly. Other than the toiletries in the bathroom.

I was impressed by the elegance and refinement of The Lana, Dorchester Collection Dubai — truly exceptional hospitality throughout my stay. My visit fell just days before my birthday, and during breakfast at Riviera I was unexpectedly surprised by the maître d’, Nanouka, with a specialty from the menu, a candle, and a Riviera keepsake. It was a thoughtful gesture, perfectly aligned with the hotel’s understated style. What made the experience even more meaningful was a conversation about music. After learning I enjoy classical music and play the piano, Nanouka mentioned the Georgian composer Giya Kancheli. When I shared that I enjoyed his work but couldn’t find piano scores, she independently followed up with links to several of them — a rare level of attentiveness. Special thanks as well to Renel at the Concierge desk for his professional and attentive assistance with my travel arrangements. Outstanding experience in every sense.

The staff are well-trained and their treatment is excellent. The service is great, and the room is excellent. The cleanliness and other facilities, such as the spa, massage service, and food and beverage service, were all amazing. My experience was excellent, and I highly recommend this hotel

One of the best stays, all staff members we encountered were so nice, accommodating and helpful! The property is clean and spotless, the views from the room are spectacular, the breakfast had a wide selection and everything we tried was amazing! The spa is something different all together and I would highly recommend this hotel and the spa to anyone interested in a bit of some pampering and disconnect!

Tv not good, Chang refrigerator 2 time, Veg food little difficult but sum restorent staff helped nand making some food, Pool is not clear