Zhongtiao Mountain Tours and Activities

Staff was excellent, food fantastic,quiet location and very clean. Would highly recommend to anyone wanting to stay in Xi’an . I would like to personally thank the general manager for giving us a upgraded room , we really enjoyed it.

We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best.

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.