Great hotel, small but nicely decorated and comfortable room, convenient location (walking distance from bus to national Forrest as well as cable car base station), but the real reason for my 5star recommendation is the amazing staff/owner.
I booked a 2 two day trip to Zhangjiajie from Beijing after seeing a few videos about this place. I do not speak Chinese and this was our first trip to China. After seeing in other reviews that the owners were very responsive, I decided to book this place. Within hours of booking, the owner contacted me to confirm free pickup at airport and advised me to get tickets for Tianmen Mountain in advance. He bought the tickets for us, since there is no (easy) way to do this online. When we got there, we were picked up at the airport and despite the late hour, the owner took time to explain to us where to go and how to get there. Without his help, it would have taken us much longer to figure out logistics and we would have seen much less. The lady at the font desk was very sweet and despite not speaking English as well as the hotel owner, she went out of her way to help with whatever we needed and made us feel at home.