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Reviews of Sunshine Hotel Zhangjiajie

4.5 out of 5
Sunshine Hotel Zhangjiajie
No.2 Yongding Dadao East, Zhangjiajie

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Christine

Travelled with family
Liked: Staff & service, property conditions & facilities
We reserved two rooms for a family of four for 4 nights. Staffs were very friendly and helpful. The rooms were clean. The beds were very comfortable! We enjoyed the fresh room every day after a long walking tour. Breakfast is free and has lots of selection. It has a tour information desk offer online tickets booking with no extra fees. Whenever we had any questions or concerns about the tickets (wherever we were) they were always answered my phone. I would definitely recommend anyone to stay with them.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from zoe on 15 Nov 2019
Dear guests, Thank you very much for your good comments on our hotel, we will continue to live up to your good comments. Thank you again for your recognition of the hotel, looking forward to coming again, wish a pleasant journey! 修改翻译结果

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from zoe on 21 Nov 2019
Distinguished guests: hello! It is a great honor for you to stay at sunshine hotel zhangjiajie and have a satisfying vacation. We are very happy to impress you with our service, and we will continue to provide guests with a comfortable and luxurious stay experience. Sincerely look forward to your visit to spend a good time with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from zoe on 5 June 2019
Dear guest: hello! See your review hotel friends are very happy! Every city always has a reason to make people miss, every season has our difficult to give up scenery, every hotel has their sweet and warm memories, I hope zhangjiajie sunshine hotel will be the most warm and unique one in your memories! Looking forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from zoe on 11 May 2019
Dear guest, Thank you for choosing sunshine hotel zhangjiajie. Quality service is the most basic commitment of sunshine to you. All the facilities in the rooms are equipped according to the international five-star standard, all of which can make you have a pleasant and comfortable stay experience! Looking forward to serving you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from YIN ZHONG on 8 May 2019
Dear guest, It is a great honor for you to stay in sunshine hotel zhangjiajie and have a satisfying stay experience. Sunshine hotel to continue to create a warm and comfortable living environment for the guests and strive to meet the requirements of different guests with the highest cost performance, we would like to sunshine warm service for you to bring the supreme check-in experience, sunshine hotel staff look forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms were very comfortable. The brunch was quite varied. The location was close to downtown but not walkable.
Stayed 3 nights in Mar 2019
Response from YIN ZHONG on 14 Mar 2019
Dear guest: hello! It is a great honor for you to stay in sunshine hotel zhangjiajie and get a satisfied stay experience. Sunshine hotel to continue to create a warm and comfortable living environment for the guests and efforts, to the highest cost-effective to meet the requirements of different guests, we would like to sunshine warm service for you to bring the supreme check-in experience, sunshine hotel staff look forward to your next visit! I wish you a happy life!

10/10 Excellent

Judith and Colin

Rather grand hotel at an excellent price. Great amenities.We are on our year long tour visiting all the natural and man made world wonders just part of our 31 most romantic countries trip around the world.This hotel has been one of the better ones. #thenaughtonnomads
Stayed 3 nights in Nov 2018
Response from YIN ZHONG on 20 Nov 2018
Dear guests: hello! Thank you for coming, and at the same time also sincerely thank you for your love and recognition to sunshine hotel. You remember the good times here let's heart was moved, let the guests enjoy good experience is our obligatory responsibility, would be honored to get your approval we, at the same time we also have more power to move forward, hope to have more chance to serve for you!

10/10 Excellent

Valerie, Cayman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Chinese hotel, well decorated and rooms have everything you need. Huge included breakfast. We enjoyed every minute of our stay and would have gave 5 stars until check out. I understand that the young lady behind the counter did not speak English but a smile is an universal language.
Stayed 1 night in Nov 2018
Response from YIN ZHONG on 18 Nov 2018
Dear guests: hello! Thank you for your comments on the five points of oh! In every city there are always let a person miss reason, every season we hard to give up the scenery, each hotel has their sweet and have a sweet memories, wish sunshine hotel is your memories of the most sweet the most unique one! Hotel staff are looking forward to your coming! I wish you happy every day!

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Restaurant service staff were rather impolite. Far cry from Pullman Hotel’s excellent service. Otherwise, the hotel can be better.
Stayed 1 night in Oct 2018
Response from zhong yin on 26 Oct 2018
Distinguished guests: hello! First of all, thank you for your stay and share your experience with us. It is a pity that the experience failed to leave a good impression on you, and the treatment this time does not fully reflect the service quality of the hotel. We have passed on and Shared your opinions with the management team. We will be responsible for people, and require all departments to strengthen staff quality training and supervision, strive to improve work details and service quality, and strive to provide each guest with considerate and comfortable living experience. We also hope to contact the assistant manager in the lobby of the hotel at your convenience, so that we can express our sincere apologies to you. We will pay close attention to the guests' experience and improve the service details. We look forward to providing you with better service in the near future. All the staff of sunshine hotel expect you to choose sunshine again and feel our progress and improvement. Wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Akira Ou on 2 Aug 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very convenient to airport very nice hotel for the money. Hotel staff was very polite and helpful the room was clean with good hot water for a bath after a 16 hour flight. We changed rooms and my wife left her purse in the room unknowing, while getting settled in the new room their was a knock on the door. The housekeeper found her purse and returned it, the purse contained credits, ID and several hundred dollars all which were there. This could have been a very bad but this differently shows the honesty on the hotel staff for this I give them an A+.
Stayed 1 night in May 2018
Response from Akira Ouyang on 31 May 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

10/10 Excellent

Pingrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Akira Ouyang on 31 May 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Akira Ouyang on 21 May 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

8/10 Good

Kayvan

Liked: Cleanliness, property conditions & facilities, room comfort
Sunshine Hotel
The breakfast is not good enough. if you are not too early you cannot find many items on the table. Genreally speaking refill is not good enough; except for Chinese food. items like bread, fruits, milk and etc easily finish. Don't argue with the Chef also for hot fried eggs. He makes a lot of them and put them on the table to be warm. The hotel is clean and nice and beautiful and room spacious enough. Wifi was good also.
Response from Akira on 5 May 2018
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

10/10 Excellent

Claire Xiaoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

10/10 Excellent

Sam, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and comfortable but it's kinda far
We had fun in Zhangjiajie and had the best service from the hotel
Stayed 3 nights in Nov 2017
Response from miya on 13 Nov 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

10/10 Excellent

patricl, lockamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Absolutley beautiful hotel but if you don't speak any Chinese and your English make sure you have a very good translator app
Stayed 2 nights in Oct 2017
Response from miya on 3 Nov 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with Good Value
Really great hotel. I believe it is the only 5 star hotel in this area. Price is good, breakfast is adequate, room is big and clean. I have enjoyed my stay.
Stayed 2 nights in Oct 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was upgraded to executive suite. Room is large and clean with a lot of facilities. Staff are very polite and helpful. My stay in the hotel is very enjoyable experience.
Stayed 2 nights in Oct 2019
Response from Zoe on 13 Nov 2019
Dear guests, Thank you very much for your good comments on our hotel, we will continue to live up to your good comments. Thank you again for your recognition of the hotel, looking forward to coming again, wish a pleasant journey!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
4つ星で、ビュフェしかない?ステーキもどこにもない。エレベーター案内には、3つのレストラン表示、だかあるのは、1階の中華ビュッフェのみ。外食は中華でも、ホテルでは、ステーキぐらい準備は、普通かと思います。酷すぎ、きちんと、案内に表示して下さい。部屋には、レストランの案内がないので、探し回った。ホテルの施設案内が、無いのは、欠陥です。また、チェックアウト時間が早いから心配したのにやはりまともなチェックアウトが出来ない。領収書の発行を、してくれなかったので、改めて、自宅へ送付を、要求する。
Stayed 3 nights in Aug 2019
Response from zoe on 26 Aug 2019
尊敬するvip:こんにちは!张家界の日光ホテルから诚実な挨拶を受け取ってください!ご希望とご要望に沿えず大変申し訳ございませんが、ご不快なご経験をさせてしまったことをお詫び申し上げます。レシートについては、いずれも所定のプラットフォームをご提供しておりますので、ご予約頂いたプラットフォームと直接ご予約いただけます。お客様へのサービスの质の提供に努めておりますので、再度のご入居をお待ちしております。

10/10 Excellent

HSI CHIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from zoe on 4 July 2019
Dear guests, how do you do? The best advertisement is the word of mouth recommendation, we are very honored to get your recognition of our service. Looking forward to your next stay!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Instalaciones muy bonitas, casi tipo hotel fourseasons
Stayed 1 night in Jun 2019
Response from zoe on 22 June 2019
Dear guest: hello! Thank you for choosing sunshine hotel in zhangjiajie. We are deeply moved by your favorable comments on the hotel's environment and service quality, and all our efforts will eventually be recognized, which is beyond words. Your recognition is our greatest achievement, we will continue to strive to give you more different surprises when you stay again!

10/10 Excellent

CARMEN L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hotel muy bonito, bien ubicado, muy cómodo
Stayed 2 nights in May 2019
Response from zoe on 11 June 2019
¡Buenos días! Gracias por elegir el hotel sunshine de zhangjiajie. Nos conmovió mucho ver su apreciación del entorno del hotel y la calidad de su servicio. Su reconocimiento es nuestro mayor logro, y sin duda continuaremos tratando de darle más sorpresas diferentes cuando vuelva a registrarse.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from YIN ZHONG on 26 Feb 2019
Dear guest of honor, It is a great honor for you to stay in sunshine hotel zhangjiajie. Every city has its own reasons to be missed, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope sunshine hotel will be the most warm and unique one in your memory! Hotel staff look forward to your next visit! Wish you happy every day!

10/10 Excellent

monica, roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maestoso hotel
Elegantissimo con camere enormi ben arredate e dotate di ogni comfort personale gentilissimo anche se un po’ distante dal National Park rivolgetevi al personale vi dirà la migliore soluzione vicino al monte Tianmen colazione variegata e buona ristorante all’Interno molto variegato per tutte le cucine e molto buono per quelle asiatiche
Stayed 2 nights in Sep 2018
Response from YIN ZHONG on 17 Sept 2018
Distinguished guests: hello! Thank you for giving us a good evaluation. We are committed to creating a sweet home for you, your stay is comfortable and comfortable is our highest pursuit. The hotel has convenient transportation and is adjacent to the highway junction, about 10 minutes' drive from the city, about 10 minutes' drive from the tianmen mountain scenic area and about 15 minutes' drive from the airport. Whether it is family, self-drive or business travel is your best choice. We always keep in mind to give you the warmth of your home, to provide you with five-star service, so this is absolutely the ideal place for you to stay. Comfort is the expectation of every traveler and the ultimate goal of hotel service. We will make continuous efforts to make the sunshine guests travel perfect. Looking forward to your stay with your family again, I wish you a happy life, good mood every day!

8/10 Good

Tea

Liked: Cleanliness, staff & service, room comfort
Groot luxieus hotel.
Een zeer groot luxieus hotel. We hadden een prachtige grote business kamer. Het personeel kon weinig engels maar was zeer behulpzaam. Het hotel ligt zeer gunstig tov het vliegveld. Binnen 20 minuten ben je daar. Verder dicjt bij Tian,en mountains. Nadeel is dat er binnen nog gerookt wordt.
Stayed 1 night in Aug 2018
Response from ZHONG YIN on 5 Aug 2018
Dear guest: hello! Thank you for staying in sunshine hotel of zhangjiajie and sharing your experience of staying in the hotel. We always believe that "work hard, do fine, insist on doing, do brand". I firmly believe that good reputation also needs word of mouth. Thank you again for your high evaluation and strong recommendation of the hotel. I look forward to seeing you and your family again. I wish you a happy life and a good mood every day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒!
飯店意外的精緻豪華!是一次很棒的住宿!家庭房有米奇的床單,牙刷、杯子...很適合帶孩子的家庭
Stayed 1 night in Jul 2018
Response from Akira Ou on 2 Aug 2018
尊敬的贵宾:您好!感谢您给予我们一个好的评价。我们一直致力为您打造一个温馨的甜蜜之家,您入住得舒适舒心是我们的最高追求。酒店交通便利,毗邻高速路口,距离城区约10分钟车程,距离天门山景区约10分钟车程、距离飞机场约15分钟车程。无论是家庭、自驾还是商务出行都是您绝佳的选择。我们时刻牢记要给予您家的温馨,要为您提供五星服务,所以这里绝对是您入住的理想之所。住的舒心是每个旅者的期望,也是酒店服务的终极目标。我们会不断努力,令广大阳光贵宾们旅途尽善尽美。期待您与家人的再次入住,祝您生活愉快,天天都有好心情!

8/10 Good

Yu Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得一住的飯店
房間寬敞舒適,飯店人員也很和善,給了我包車前往武陵源的建議,真的對我來說旅遊省了很多時間^^ 地理位子較為偏遠,但計程車收費便宜,所以不構成太大影響^^
Stayed 2 nights in Jun 2018
Response from Akira Ouyang on 15 June 2018
尊敬的贵宾:您好!谢谢您分享入住张家界阳光酒店的经历。酒店毗邻高速出口旁,距离城区约10分钟车程,距离天门山景区约10分钟车程、距离飞机场约15分钟车程。提前预约可提供免费接送机服务。酒店也将不定期推出各种优惠活动,敬请关注。您的满意是我们服务的动力。酒店全体员工衷心期待您的再次光临。祝您生活愉快!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandioso, muy bueno
El hotel es excelente con la característica exuberancia China, buen desayuno y muy buena atención, se puede pagar con dólares y major credit card
Stayed 2 nights in Aug 2017
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便 乾淨
來入住第二次,因緊鄰頤堤港購物中心,一些休閒及用餐或閒晃不需太花心思,客房簡潔俐落,搭車也方便
Stayed 3 nights in Jun 2017