Zapotal Holidays from AU$3,067

The rooms were very spacious, and my partner and I were truly impressed with our stay. We were honestly disappointed that we couldn’t stay longer, but we would definitely come back again in the future. Thank you to the staff for being so kind and helpful throughout our visit!

The hotel was nice enough and we enjoyed walking the trails to the waterfall. However, I would NOT recommend this hotel, particularly the Villa Prima Mountain View suite. We were kept awake by multiple dogs barking nearby for several hours and spoke to the front desk about the problem twice before being given a different room to sleep in. There were no fans available in the room for white noise and despite the windows being closed, we could hear sounds from outside very loudly. This was a big disruption to our stay as we were just there for one night before our flight out of San Jose. Staff were apologetic but not proactive. We were also charged $72 for three margaritas at dinner, $10/drink for the margarita mix plus $14/drink for Don Julio tequila.

Second time staying here and it was as perfect as the first time. Excellent, safe, clean and luxurious. There is a nice little food court with food trucks nearby that was perfect for dinner!

Cindy, the owner, was an excellent host. Very proactively engaged in our experience from the day we booked. The bungalows look into the forest and dining pavilion were new, modern, and well equipped. Cindy is also the chef, and serves and excellent breakfast and dinner. She also arranged activities for us, which was fabulous. The beds were comfortable and large, with an outside deck. The location is remote (which is the point of booking - for that tree canopy experience) and windy drive, so stock up on your own essentials! Thank you Cindy!