Apartments in Zaouia Ben Smine

"I had a very disappointing experience at this apartment hotel. The overall condition of the property is extremely poor and clearly neglected. The apartment was not clean at all, and there were many insects, which made the stay very uncomfortable. Nothing seems to be properly maintained — not the toilets, not the kitchen, nor any of the household equipment. Everything feels worn out and abandoned. On top of that, there was a very strong and unpleasant smell coming from the toilet drains, which made it difficult to even stay inside the apartment. I would not recommend this place unless major improvements are made in terms of cleanliness and maintenance."

"The property is beautiful. It's a sprawling resort with areas outdoors in the woods near a cascading springs that I enjoyed sitting at. I liked the lobby, the swimming pools and the exercise room. Checking in was easy. You're sat in the very nice lobby and you're greeted with a nice apple lemon ginger juice while the check in is proceeding. The staff is very nice, attentive and professional. The room is very nice, nicely decorated and the linen is crispy clean white cotton. The appetizers in the lobby were very good. But the drinks are crazy expensive. There were a few glitches: my minibar was empty. This is an expensive hotel. When I brought this issue to the management, they offered to fill it. But it did seem to me as if they were cutting corners. Also, my room was dark. The lighting was dim and not enough to read. It was a room to just retire to and go to bed and watch TV. It's unpleasant to not have enough light in a room, especially if you want to read. In the daytime, the room tends to be dark in the part away from the window. When I brought this matter to the management, they offered to upgrade me to a suite. However, the sitting room in the suite was even darker while the bedroom was brighter. I thus declined the upgrade. The lobby is very nice but it too needs a bit more lighting in some spots. I had to look for a corner with enough light to read the menu and see my food. The drinks are crazy expensive. But overall a very nice stay."

"I can’t believe this had an average of 7/10 in the reviews. It really is a 9.5–10/10. Good value. The room was a good size. There was an issue with the sink not draining under a Sunday night.Hayat had a technician fix it within 15 minutes. Dinner was good. Breakfast was excellent. There was a secure guard – controlled parking for my motorbike. And a really interesting design. I made a mistake by booking the wrong night. Ajay at Hotels.com (Expedia) sorted it out and I really appreciate help from the hotel staff who were all excellent:Zackery, Hamid and Hayat. If you’re anywhere near Ifrane then this is a good place to stay. "

"Fantastic property but lacking in service and food quality. We really enjoyed our two night stay but there is a disconnect between the facility and the service. You are in a 5 star hotel with 3 star service. Examples include having to approach staff for beverage service and dining room not being properly set up (e.g. napkin missing, utensils not provided) and having to request items."

"The rooms are old and in need of serious renovation. Room was clean and adequate for a one night stay."