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Smiles Stone Town Hotel

3.5 star property
Hotel with free breakfast, steps from Zanzibar Ferry Terminal

Photo gallery for Smiles Stone Town Hotel

Lounge
Lounge
View from room
Front of property - evening/night
Triple Room | Balcony view

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Parking included
  • Air conditioning
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 14 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 16 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Honeymoon Double Room

1 bedroom, minibar, in-room safe, desk

Honeymoon Double Room

Highlights

Separate sitting area
Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Bidet
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

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About the area

Map
Mizingani Road &Malawi Road Intersection, Zanzibar Town, Zanzibar

What's nearby

  • Zanzibar Ferry Terminal - 2 min walk - 0.2 km
  • Forodhani Gardens - 7 min walk - 0.6 km
  • Shangani Beach - 8 min walk - 0.7 km
  • Old Fort - 8 min walk - 0.7 km
  • Slave Market - 10 min walk - 0.9 km

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 21 min drive

Restaurants

  • ‪Passing Show Hotel - ‬2 min walk
  • ‪Meeting Point Cafe - ‬7 min walk
  • ‪Lukmaan - ‬11 min walk
  • ‪Livingstone Beach Restaurant - ‬11 min walk
  • ‪Zenji Garden Café - ‬8 min walk

About this property

Smiles Stone Town Hotel

Hotel near Zanzibar Ferry Terminal
Located close to Hamamni Persian Baths and Forodhani Gardens, Smiles Stone Town Hotel provides free continental breakfast, a terrace and a garden. Free in-room WiFi is available to all guests, along with a library and laundry facilities.
Other perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and tour/ticket information
  • ATM/banking services and luggage storage
Room features
All guest rooms at Smiles Stone Town Hotel include thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Ceiling fans, daily housekeeping and electrical adapters/chargers

Languages

English, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Tax ID - 139962710
This property accepts cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have any lifts
Alcohol is not served or permitted at this property

Property is also known as

Smiles Stone Town Hotel Hotel
Smiles Stone Town Hotel Zanzibar Town
Smiles Stone Town Hotel Hotel Zanzibar Town

Frequently asked questions

Is Smiles Stone Town Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smiles Stone Town Hotel?

Self-parking is free at this property.

What time is check-in at Smiles Stone Town Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Smiles Stone Town Hotel?

Checkout is at 10:00 AM.

Does Smiles Stone Town Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is Smiles Stone Town Hotel located?

Located in Stone Town, this hotel is within a 10-minute walk of Zanzibar Ferry Terminal, Forodhani Gardens and Old Fort. Hamamni Persian Baths and Shangani Beach are also within 10 minutes.

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Smiles Stone Town Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 4 out of 34 reviews
Rating 2 - Terrible. 4 out of 34 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Katharina

Liked: Staff & service
Very kind Staff. But it was not possible to get in touch, neither with E-Mail nor by phone. But once we got there, we were very well received
Stayed 2 nights in Jul 2023

4/10 Poor

adnan

Disliked: Cleanliness, property conditions & facilities, room comfort

My stay

The manager did what he could to make it good for me. The hotel is just woren out. The shower was not working and toilet had s bad smell. The hotel is located next to the port of Zanzibar - so there was noise 24/7 from the street - very hard to sleep. The hotel is located close to forodhani park which is convenient.
Stayed 3 nights in Feb 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local colour

Wonderful architecture and ambience. Older building, no elevator but stairs. Muslim environment but not overly so. Good solid breakfast. If going out after dark travel in a group or request a taxi to the hotspots of town. I love this place but if you want shiny and new with hot and cold running staff, it's not for you. If you want to feel like you are on Stone Town, almost like a local, this is the place to be.
Stayed 2 nights in May 2024

2/10 Terrible

Ruskin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Now I am checking out. But experience of checking

Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable.
Bed bathroom
Stayed 1 night in Aug 2024

2/10 Terrible

Ruskin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable. Now I am checking out. But experience of checking out will send soon. And I want my money spend in room want refund by hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Kentry

Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Samwel

Nothing
Stayed 3 nights in Feb 2024

6/10 Okay

Sara Kristina

Disliked: Property conditions & facilities, room comfort
Det var inte riktigt som bilderna visade, ingen jättehög standard. Det ligger nära en trafikerad gata så ganska mycket ljud.
Stayed 1 night in Jan 2024

10/10 Excellent

HYEONSEOK

Stayed 1 night in Aug 2023

10/10 Excellent

Karina

Stayed 1 night in Jul 2023

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet och usel frukost
Stayed 1 night in Jan 2023

2/10 Terrible

Tatu

Stayed 4 nights in Aug 2022

8/10 Good

Laszlone

Liked: Cleanliness

Hajó kikőtő,zajos és sokszinü emberek:))

Pénztárca kimélő Hotel ,nekünk a célnak megfelelt,egyszerűek a szobák de tiszták voltak,a reggeli is egyszerű volt,ha luxust akartunk volna nyilván nem ezt a Hotelt nézzük.Nagyon kedves és segitőkész személyzet,Mi 12 éjszakát voltunk,elég zajos de aludni jártunk csak szinte.
Stayed 12 nights in Jun 2022

4/10 Poor

Victor

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Good location, but room very disappointing

Convenient location right at the ferry and close to most things in Stone Town. The air condition worked well and the hot water too. However the room itself was terrible, it had a foul smell of mold, and the bathroom is the smallest I have ever seen in a hotel. The shower is basically on top of the toilet, meaning everything gets wet whenever you want to take a shower there. Breakfast is basic, but somehow alright. For the price you can definitely find better options in town.
Stayed 1 night in Feb 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Shaheen

Disliked: Cleanliness
Bonjour
Stayed 1 night in Jan 2022

6/10 Okay

Alexandra

Liked: Cleanliness, property conditions & facilities

Moyen , rapport qualité prix un peu élevé

Stayed 1 night in Jan 2022

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Smiles Stone Town

We booked this hotel after having read reviews and were a little disappointed considering the price that we paid and the images that we saw. We felt very deceived as you pay a lot for not much. The room itself is basic (images uploaded) with a very hard mattress and extremely squeaky bed - it makes noise with the slightest of movements. The WiFi works well in the lobby area but is poor inside the bedrooms. Also, the breakfast that we paid extra for our convenience was not worth the money considering the options are limited and they were out of many ingredients; for example, they’d only have the egg and toast as part of the full English. The staff on the other hand were great, they were extremely friendly and helpful. They’d go out of their way to help you out! Overall, our suggestions for Stone Town would be to look into a cheaper hotel as all you need is a place to stay or look into an Airbnb as the location and pricing would be more value for money. Everywhere in Stone Town is of walkable distance so don’t worry too much about location.
Stayed 3 nights in Oct 2021

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ottima posizione, pulizia pessima della struttura e colazione quantitativamente scarsa.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Alright stay

Its an alright place to stay for a night or two
Stayed 1 night in May 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days, excellent service & great rooms. It was noisy in the area but not too bad that you can't get some sleep.
Stayed 3 nights in Mar 2020